Onboarding Support Manager

The role plays a crucial part in leading the team responsible for the day-to-day operations of the Client Lifecycle team - specifically around the Client and Engagement Acceptance for the BCI firm. The role will manage the team responsible for the first point of contact for our Engagement teams when identifying and resolving issues between our systems (namely Source/CES, Salesforce, KYC Hub, and Fenergo), as well as driving consistency of procedures, processes, and controls across our three lines of service.

In this role, you’ll be at the forefront of supporting our client-facing teams to use our onboarding systems effectively and efficiently and to drive accurate and timely management reporting across the business for better decision-making and operational excellence.