Customer Support Administrator

Carry out duties to the company standard policy and procedures.
General office administration office duties.
Assisting with the collection of fees that have accrued on customer accounts.
Accurate banking of monies received.
Dealing with customer complaints and general queries.
Processing of customer proposals and recommending them in line with company policies and procedures.
Liaising with motor dealer/broker partners regarding the outcome/decisions of a proposal that has been underwritten.
Processing documents received that need to be paid out.
Adhering to requirements of new dealer procedures along with certain database checks for items that may occur when processing.
Operation of our proposal system with clear notes and rationale that is to our company standard and audit process and within company and Group policies.