Head of Retail and Visitor Experience

Durrell Wildlife Conservation Trust is seeking a dynamic and driven Head of Retail and Visitor Experience to lead and inspire our front-facing teams at Admissions, the Zoo Gift Shop, and the Charity Shop.

This vital role is responsible for overseeing the daily operations of these key visitor areas, ensuring exceptional customer service, enhancing the overall guest experience, and driving commercial performance. You will lead, support, and develop a team of dedicated staff, setting high standards and motivating them to excel in a fast-paced, visitor-focused environment.

Full details can be found on our website.