Barista Maestro

Store/shift lead (as required)
• In the absence of the /Assistant/Store manager, lead the team OnShift to deliver an unbeatable coffee experience to every customer therefore inspiring the world to love great coffee and to take responsibility for the day-to-day operation of the store.
• Ensure that all Scoffs/Costa policies and procedures are followed (particularly regarding store opening and closing)
• Store key holder responsibility including call outs when agreed with Store Manager.
• Understand store performance against key KPIs and build a daily plan, when leading shift, to address these and communicate plan to the team.
• Ensure Costa Collect and Delivery orders are processed within expected standards.

Train and accredit Baristas.
• Utilize MyCostaLearning.com and other Costa resources to train and coach all new team members.
• Identify any gaps in trai