Complaints Handler (Customer Experience Rep)

At Skipton International, we’re committed to delivering exceptional customer experiences. As a Customer Experience Representative (Complaint Handler), you’ll play a key role in resolving queries and complaints fairly, compliantly, and in line with our values. You’ll champion the customer voice, share insights to improve processes, and model outstanding service.

Responsibilities include aiming for first-contact resolution, maintaining confidentiality, and ensuring compliance with policies and regulations. You’ll take ownership of cases for fair outcomes, support risk management, and embrace learning to drive continuous improvement and team performance.