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Production Support Analyst

5 years residency NOT required
Closing date
23 May 2019
Full Time
The OEMS team is responsible for ensuring the stability of business-critical client and server-based application processes and their associated infrastructure.

- Proactive & reactive real-time monitoring of processes, connections & trade flows
- Investigate, triage, and troubleshoot production problems as they occur
- Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues- Managing incidents by working closely with development, product and business units, tracking the issues and following up post event- Escalating problems to core development and engineering groups in a clear and timely manner- Conduct daily proactive & reactive ready-for-business checks- Work as an integral part of a global team, standardizing documentation and knowledge sharing
Core skills required
  • Ability to speak and understand English
How to apply
  • Online
  • Email

Contact name
Zsuzsanna Herman
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