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Production Support Analyst

Residency
5 years residency NOT required
Employer
Tora
Closing date
23 May 2019
Reference
17127
Contract
Permanent
Hours
Full Time
Salary
Negotiable
The OEMS team is responsible for ensuring the stability of business-critical client and server-based application processes and their associated infrastructure.

- Proactive & reactive real-time monitoring of processes, connections & trade flows
- Investigate, triage, and troubleshoot production problems as they occur
- Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues- Managing incidents by working closely with development, product and business units, tracking the issues and following up post event- Escalating problems to core development and engineering groups in a clear and timely manner- Conduct daily proactive & reactive ready-for-business checks- Work as an integral part of a global team, standardizing documentation and knowledge sharing
Core skills required
  • Ability to speak and understand English
How to apply
  • Online
  • Email


Contact name
Zsuzsanna Herman
Email
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