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Contact Centre Call Agent

Residency
5 years residency required
Employer
JT Global
Closing date
29 May 2019
Reference
17531
Contract
Hours
Full Time
Salary
Negotiable
12 month Fixed Term Contract

5 years Jersey residency required

We currently have a 12 month fixed term opportunity for a Contact Centre Call Agent within our busy Jersey Contact Centre. This role is responsible for providing call centre support investigating and resolving fixed line faults, escalating to engineers where necessary.

Ideal candidates will possess excellent customer care skills, with the ability to deal effectively with difficult customers.



· Previous experience in a customer service environment

· Confidence using computer systems

· Attention to detail with accurate recording of information

· Remain calm under pressure

· Engage with people and build positive working relationships

· Excellent verbal and written communication skills
Core skills required
  • Ability to speak and understand English
How to apply
  • Online


Contact name
Mary Keir
Address
PO Box 53
1 The Forum
Grenville Street
St Helier
Jersey
JE4 8PB
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