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Production Support Analyst

Residency
5 years residency NOT required
Employer
Tora
Closing date
07 June 2019
Reference
17583
Contract
Permanent
Hours
Full Time
Salary
Negotiable
Position holder is responsible for ensuring the stability of business-critical client and server-based application processes and their associated infrastructure.
- Investigate, triage, and troubleshoot production problems as they occur
- Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues
- Managing incidents by working closely with development, product and business units, tracking the issues and following up post event
- Escalating problems to core development and engineering groups in a clear and timely manner
- Help to write specifications and provide feedback to the development team for the tools used by support
For further information: https://tora.com/
Core skills required
  • Ability to speak and understand English
How to apply
  • Email
Contact name
Zsuzsanna Herman
Email
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