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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Service Desk Administrator

5 years residency required
Saltgate Group
Closing date
24 October 2019
Full Time
Dealing with Service Desk requests and incidents across all systems and applications in-line with the organisation’s procedures.

Key Responsibilities:
- Work to provide users/clients with a continually improving Service Desk customer experience.
- Work to ensure that requests for support addressed to the Helpdesk via telephone or through the web based Helpdesk System are responded to within the stated timeframes and criteria.
- Assist the support teams with keeping clients informed of progress on support requests and determining priorities.
Essential skills / experience:
1. An excellent technical aptitude.
2. Good knowledge of information technology systems and environments.
3. IT qualification such as CompTIA A+ certification
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
How to apply
  • Email
Contact name
Saltgate People Team
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