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Service Desk Administrator

Residency
5 years residency required
Employer
Saltgate Group
Closing date
24 October 2019
Reference
20680
Contract
Permanent
Hours
Full Time
Salary
Negotiable
Dealing with Service Desk requests and incidents across all systems and applications in-line with the organisation’s procedures.

Key Responsibilities:
- Work to provide users/clients with a continually improving Service Desk customer experience.
- Work to ensure that requests for support addressed to the Helpdesk via telephone or through the web based Helpdesk System are responded to within the stated timeframes and criteria.
- Assist the support teams with keeping clients informed of progress on support requests and determining priorities.
Essential skills / experience:
1. An excellent technical aptitude.
2. Good knowledge of information technology systems and environments.
3. IT qualification such as CompTIA A+ certification
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
How to apply
  • Email
Contact name
Saltgate People Team
Email
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