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Sales Quality Officer

Residency
5 years residency required
Employer
HSBC Bank
Closing date
21 November 2019
Reference
21135
Contract
Permanent
Hours
Full Time
Salary
Negotiable
Our Service Recovery Team sits within the Chief Operating Officer (COO) office and is responsible for complaint handling and sales quality operations across RBWM. The Sales Quality Officer (SQO) role is responsible for ensuring that retail sales comply with the Global Sales Quality Minimum Standards and supporting the wider Service Recovery in assuring retail quality. Our team has strong links with internal stakeholders and customers throughout our CIIOM and Expat RBWM business.

In this role, you will:

Carry out sales quality file reviews and customer call backs as required by the Sales Quality Global Minimum Standards

Prioritise workload ensuring SLA and timescales are adhered to

Engage the wider business and create action plans around any key findings

Assist in the monthly production of MI Packs for Governance
Core skills required
  • CV Required
How to apply
  • Online


Contact name
HR
Address
HSBC House
The Esplande
St Helier
Jersey

JE1 1HS
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