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Service Desk Analyst

Residency
5 years residency required
Employer
C5 Alliance Limited
Closing date
27 January 2022
Reference
35288
Contract
Permanent
Hours
Full Time
Salary
Negotiable
The role provides first line support to C5 clients, ensuring associated Service Level Agreements are met and customers have a point of contact to log and manage reported issues. This includes providing both reactive support, and proactive problem management and trending to identify common issues for root cause resolution. The role also includes reporting and some auditing of calls logged within the Service Desk system to ensure clarity, timely updates and quality.
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
  • References
How to apply
  • Online

Contact name
Julie Kloeckner
Address
25-26 Esplanade
St Helier
JE2 3QA
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