Service Operations Manager - Retail

Are you a proactive leader who thrives on providing excellent customer service and operational excellence? Have you managed technical teams and developed service propositions that make valuable contributions?
Lead our Service Operations team for TVs, appliances, IT, and e-bikes, shaping our service growth.
Leading and developing a team of drivers, installers, and service technicians.
Managing day-to-day operations across installations, servicing, and on-site support.
Delivering a high-quality, customer-first experience, from showroom to home.
Coordinating Retail's service revenue stream and service operational budget.
Crafting structured training and development paths for the team.
Crafting and promoting new services that align with our product range.
Introducing tools and processes to improve efficiency, diagnostics, and safety.
Collaborating with multiple teams