Customer Service Executive

We are looking for someone to provide effective service for our Personal and Premium banking clients.

Your responsibilities will include:

Assisting in the day-today servicing of our clients.
Receiving and processing payments, security trades, FX, fixed deposits and corporate actions from clients in person, fax, letter or by telephone.
Communicating with clients on a daily basis to resolve queries, carry out call backs and arrange online banking activations.
Identifying opportunities to cross and up sell the banks products and services.
Contributing positively towards cross-departmental changes.
Assisting with projects and large-scale system tasks that may arise from time to time.
Ensure that all relevant and current rules, regulations and Bank policies are adhered to in respect of your role and the clients.