Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:

  • gov.je

    Update your notification preferences

  • one.gov.je

    Access government services

  • CAESAR

    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Government of Jersey coronavirus (COVID-19): privacy notice

​Introduction

The Government of Jersey (the "Government") has an important and vital obligation to protect the ongoing health of Jersey's general public and undertake measures to slow the spread of coronavirus (COVID-19).

To support our response to the pandemic the Government needs to increase its collection and use of personal information and may need to disclose this information between government agencies and externally in limited circumstances.

The Government may also need to request information about you from others, for example when you may have come in to contact with someone who has the virus or where we have no other means of contacting you.

This Privacy Notice relates specifically to the Government’s processing of your personal information to support the response to COVID-19. For information about how Government processes your personal data in other areas, please see our general privacy notice 

Compliance with the Data Protection (Jersey) Law 2018

Whilst we are facing unprecedented challenges we remain subject to the provisions of the Data Protection (Jersey) Law 2018 (the "Law") and must comply with all of the data protection principles, including having a legal basis for processing your information.

Unless otherwise stated, the legal basis for the Government processing your personal information (including special category data) as described below is that it necessary for reasons of public health protection (Schedule 2, Art.16).

We remain committed to the ongoing protection of your information and compliance with your data subject rights.

The Government will continue to comply with the principles of the Law and will act transparently and only collect the minimum amount of information that is needed to respond to COVID-19.

Why we are processing your personal information

The Government may need to process your personal information for a number of purposes as part of its response to COVID-19:

1. Testing

We will process your information if you are tested for COVID-19 (PCR swab tests),

Under these circumstances, we are processing your information so that we can:

  • arrange appointments for COVID-19 PCR testing
  • record your test results
  • contact you to advise you of your test result (positive or negative)
  • contact you to advise that a re-swab is required (usually due to an inadequate amount of sample collected)
  • advise you to self-isolate if this is necessary
  • provide you with welfare checks
  • collect further information about your health, your employment and home set up, such as childcare arrangements and your recent travel history
  • support you through your period of self-isolation
  • provide you with information about available help and support which may be on offer
  • assess your medical needs and provide you with treatment if require

If you are tested for COVID-19 with a PCR swab test and your result comes back NEGATIVE we may provide you with your result via email and / or text message. If you have a POSITIVE result, you will be contacted by someone from the Contact Tracing team by telephone.

The contact details used to provide you with your test results may be those you provide when you book your test or, in certain circumstances, they may be the contact details you have previously provided to the Government of Jersey (see the section “How we collect your information” below for further details).

2. Contact tracing

Positive Covid-19 cases

If you test positive for COVID-19, we will process your information in order to locate others who may have been exposed to the virus. This may include asking third parties such as airlines you have flown with or venues you have visited to provide information about you (although the Contact Tracing team will take steps to ensure you are not identified unless absolutely necessary). 

Where you have had contact with family members, we may ask you to provide information about them, including whether they have any pre-existing medical conditions that put them high risk of serious illness if they contract the virus.

Direct contacts

We will process your information if we expect you may have been in contact with someone who has tested positive for COVID-19. 

Under these circumstances, we are processing your information so that we can:

  • establish whether you are a direct or indirect contact of someone who has tested positive
  • locate you or contact you to provide specific advice and support
  • advise you to self-isolate or get tested, if this is necessary

3. Anti-body testing

We will process your information if you are tested for COVID-19 antibodies using a serology (pin prick) test.
Under these circumstances, we are processing your information so that we can:

  • book you an appointment for COVID-19 antibody testing
  • record your test result
  • record some demographic information about you which will be used in statistical analyses of test data
  • contact you to advise you to self-isolate and arrange a further PCR swab test (if this is necessary)
A positive PCR (swab) test may be matched against a further serology (antibody) test for the purpose of understanding more about accuracy of tests and related issues.

4. Self-isolation

If you are required to self-isolate, we will process your information in order to:
  • confirm the self-isolation requirement in writing; and
  • carry out compliance checks; through phone, email, text message or visit

You may also be eligible to claim isolation benefit from Customer and Local Services for the period you are required to self-isolate.  Find more information on this benefit and how to submit a claim.

To assist with determining eligibility for this benefit the Contact Tracing Team may share with Customer and Local Services personal data about you and anyone you are caring for relevant to your reason for claiming. 

Where a claim to isolation benefit is made Customer and Local Service will check the information you provide in respect of yourself and where applicable anyone you are caring for, against their existing records. 

The legal basis for the Government processing this personal information (including special category data) as described above is that it necessary for reasons of public function (Schedule 2, Art.13).

For further information on how Customer and Local Services processes your data please see their privacy notice

5. Jersey Covid App

If you are using the Jersey Covid App and have included your mobile phone number in the App, we will process your mobile phone number and date of last exposure in the event that you receive an Exposure Notification Alert on the App. 

Under these circumstances, we are processing your information so that we can:

  • contact you to provide specific advice and support
  • provide you with welfare checks
  • collect further information about your health, your employment and home set up, such as childcare arrangements and your recent travel history
  • trace your contacts
  • support you through your period of self-isolation
  • provide information about available help and support which may be on offer
  • assess your medical needs and provide you with treatment if required
  • confirm your identity

Where you have had contact with family members, you may be asked for information on any pre-existing medical conditions of family members, where known. For further information relating to the App please see the Jersey Covid App privacy notice.

6. Vulnerable support

We will process your information where existing data held about you by Customer and Local Services indicates you may need additional assistance, or your health is at greater risk during the COVID-19 outbreak (i.e. you are classified as vulnerable).

Under these circumstances, we may share your contact details with your Parish or a registered charity who will contact you to assess whether you require any support and advise you on how you can access help in the future, if you need it.  Support services on offer could include:

  • shopping
  • deliveries
  • medicines or medical products
  • laundry
  • befriending
  • mental wellbeing
  • care for dependent older adults
  • home care / personal care
  • a place to stay
  • food (from food banks)

7. Volunteers

We will process your information if you apply for a volunteer position with your Parish and the role requires you to complete a Disclosure and Barring Service (DBS) check.

If you apply for a volunteer position with a Parish to support vulnerable individuals in the community, it may be necessary for you to complete a DBS check to ensure you are suitable for the COVID-19 response voluntary position. 

Under these circumstances a Parish official will ask you to provide some basic information such as your name and contact details and will advise you that this information will be shared with the Government of Jersey for the purposes of completing the necessary checks. 

If you are requested to complete a DBS check with UCheck as part of the application process, you will be required to submit identification documents to the Government of Jersey via email. A Government of Jersey Officer will review your UCheck and Parish application and call you to confirm your identity and documentation using either Facetime, WhatsApp Video Call or Zoom.

8. Safer Travel testing programme

To reduce the risk of COVID-19 transmission into Jersey and to manage the risk of community transmission on the island, the Government of Jersey has introduced the Safer Travel Programme.

All arriving passengers are required to supply a limited amount of personal information by completing the pre-departure registration online form.  If someone else completes the form for you, your personal information will be collected from them on the pre-departure form. 

Information collected and processed includes:

  • name 
  • date of birth
  • contact telephone number 
  • email address 
  • address (in Jersey) 
  • previous COVID-19 test result (where available)

Your data is held on dedicated, secure systems called the IPHR (Integrated Public Health Record) and the BaT (Book and Trace).  Their ongoing retention is under regular review.

Depending on the origination country and any transit countries, travellers to Jersey will have the option to take a Polymerase Chain Reaction (PCR) test (if they have not undertaken one within 72 hours of arrival in Jersey - see Coronavirus Travel advice pages for further details) or to self-isolate for 14 days.

You may be required to undertake more than one PCR test – first at the port of entry and then subsequently at a testing centre. Text messages in relation to tests taken at the port of entry will be sent to the mobile number provided on your pre-departure registration form, which is held in the passenger record of the IPHR. 

Text messages in relation to tests taken at the testing centre will also be sent to the mobile number held in the passenger record in most instances, however, occasionally, they are sent to the mobile phone number held by the Contact Tracing Team in the person record of the IPHR, rather than the passenger record. This number may differ to the one on your form if:

  • you have provided a different mobile number to the Contact Tracing Team at the testing centre; or
  • you have previously provided a different mobile phone number to the Government and it has not been updated
If you are a local resident and your mobile phone number has recently changed, please make sure to update your contact details or notify staff at the test centre of your updated number.

Ports of Jersey, Jersey Customs and Immigration Officials or health officials stationed at the ports will access your information on your arrival in Jersey to verify that your details are correct. This is to ensure compliance with the requirements of the Safer Travel Programme and COVID-19 (Screening, Assessment and Isolation) (Jersey) Regulations 2020.

The Government of Jersey will maintain regular contact with you by text message or telephone. You are obliged to respond to these communications and if self-isolating, the Government of Jersey (or one of the local enforcement agencies) may visit you at your address in Jersey.  Where required your information will be shared with law enforcement agencies. 

Note that, where someone else has completed the pre-departure form on your behalf but has provided their contact details, messages from the Contact Tracing Team relating to the test undertaken at the port of entry will go to the contact details they have provided. Please check with the person completing the form if you are not happy for them to receive your test result. 

As set out above, texts relating to tests taken at the testing centre will be sent to the contact details stored in the person record of the IPHR which may differ to the contact details provided on the pre-departure form. 

Please see section '1. testing', above for further details on how your personal information is used when you have a test for Covid-19.

9. House health survey

The Government of Jersey has launched a household survey to establish a picture of the health of Islanders in relation to COVID-19, as well as gathering information about their travel history and vulnerability. This is to compliment on-Island COVID-19 testing.

Completing this survey is optional and any information you provide will be used for analytical and statistical purposes only; results will be used to understand how the virus is spreading across the Island and inform the Island's public health strategy.

The data collected through this survey will not be used to diagnose cases of COVID-19 or any other health complaints and will not interfere with existing arrangements for people to get medical help where they need it.

Data provided on this survey will not be used to provide Islanders with medical care or arrange COVID-19 testing. 

10. Contact Tracing, Monitoring & Enforcement Questionnaire

We may use the contact details you provide to send out questionnaires to obtain feedback on your experience with the Tracing, Monitoring and Enforcement Team. Questionnaires will be optional and any data collected will be anonymous. 

The reason for collecting this feedback is so that the team can make services improvements, where necessary as well as collect demographic and statistical information about individuals who have tested positive for Covid-19. The results of the survey will be stored in the IPHR but will not be linked to an individual record.

Prosperity 247 has been engaged to develop and deploy the questionnaire but will not have access to any personal data.

11. Reporting Statistics

Existing information held about you by the Government of Jersey and information collected as part of the response to COVID-19 will be used to provide a range of statistical reporting.

Statistical information will be made available to relevant Government Health Officials, Senior Officers and Politicians to enable them to make informed decisions in the response to the COVID-19 outbreak.

Anonymised statistical information will also be shared with the World Health Organisation (WHO).

Anonymised statistical information will be published on the Government of Jersey website and via other media, where relevant.

The use of your personal data for statistical reporting is aimed at:

  • ensuring that Government's decision makers have the right information at the right time to determine the most appropriate public health response
  • providing members of the public with insightful information about the Government of Jersey's response to the COVID-19 pandemic
  • informing future planning and policy development

12. Government of Jersey Co-funding scheme

We will process your personal information if you apply for the Government of Jersey Co-Funding Scheme.

Under these circumstances we are processing your personal data so that we can:

  • assess your eligibility for the scheme
  • award you with funding
  • respond effectively to your enquiries

If during the COVID-19 period you make an application to the Co-funding payment scheme, some of your details may be published alongside other businesses that have applied. It is likely that this information will be aggregated with other data of other small businesses so that you cannot be individually identified.

Some details of applicants to the Co-funding payment scheme may be shared with the Government community task force. This is for the purpose of identifying people who may be able to assist in activity required to support the government and community actions during the Covid- 19 period. This is in accordance with the scheme conditions.

See the Social Security Department Privacy Policy for further information

Information we process about you

We are processing the following personal information as part of the response to COVID-19:

  • your contact information, including your full name, mobile telephone number, email address and current residential address or address where you will be isolating
  • your demographic information such as your date of birth, gender, nationality, ethnicity and housing status
  • your recent whereabouts and travel history, including your flight and ferry details
  • information about your health such as your symptoms and underlying health conditions (special category health data)
  • your COVID-19 test results (special category health data)
  • details of members of your family and other close contacts
  • details about your living arrangements, employment, and child-care / schooling arrangements
  • your previous criminal convictions (if you have applied for a voluntary position with a Parish which requires you to complete a DBS check)
  • information that indicates you may need additional support
  • your age and housing status
  • your benefit and claims history
  • Information about your living and family support arrangements
  • records of all Social Security contributions paid by you or by an employer on your behalf, along with details of your wages
  • date of exposure in relation to an exposure alert sent through the Jersey Covid App
  • CCTV recordings that identify you
  • Information about you that is in the public domain and which may help us to locate you, in the event that you are uncontactable and need to be reached urgently
If you get admitted to hospital because of contracting COVID-19, the Infection Control team at the hospital will capture data about your admission, treatment and health outcomes.

How we will collect your information

Where possible, we will collect information directly from you by way of personal interview or through use of online or paper survey forms.

COVID-19 test result data is captured by Health and Community Services (HCS) Clinical and Pathology Lab Officers

If you are suspected to have been exposed to COVID-19; Environmental Health Officers will contact you by telephone to collect information from you.

Where you have been diagnosed with COVID-19, information about you and your health will be recorded by Environmental Health Officers, Medical Officers, and the Infection Control Team (should you require hospital treatment).

Information about you may be passed to us voluntarily by third parties, such as members of your family, the public or your employer and we may need to request your most recent contact information from your employer if we need to get in touch with you but have difficulty accessing your contact details.

In some circumstances, we will use information already held about you by Customer and Local Services or Health and Community Services, such as existing contact information as well as your age and other factors which could determine your vulnerability to the COVID-19 virus.

If you return to the Island from anywhere in the World, including Guernsey and the UK, contact information will be collected from you by a Customs and Exercise Officer at the relevant Port. A photo of your I.D. (passport or driving licence) will be taken for identity verification purposes. Your contact information will be provided to Environmental Health Officers who will contact you during your 14-day period of self-isolation. 

Where your information is kept

Your information, once collected, is largely captured, or transferred to a dedicated COVID-19 Integrated Public Health Record system (Dynamics 365) with secure backend database hosted within the Government's Azure environment.

If you are travelling to the Island, your information will also be stored in the Bookings and Tracing System (Microsoft).

All data is hosted in the European Economic Area, except for the Covid Check SMS service where a limited amount of information is held by Privacy-Shield certified, US-based firm Twilio for a period of up to 13 months. (see data sharing section below)

An on-island supplier has been engaged to provide ongoing IT support and development of the IPHR system.

Data sharing

It is sometimes necessary to share your personal data between Government of Jersey departments or with external agencies.

For example, in order to help islanders during the current COVID-19 pandemic, personal and special category health data is regularly shared between Health and Community Services and Environmental Health; Health and Community Services use the data for a range of medical and clinical purposes and Environmental Health use the data to inform the public health strategy and for contact tracing activities

Customer and Local Services may share limited demographic and contact data with Environmental Health to facilitate contact tracing and support COVID-19 testing processes.

Self-isolation details may be shared with the Social Security department for the purpose of establishing eligibility to claim benefits.

Personal and special category data is shared with Jersey's General Practitioners (GPs) to provide them with COVID-19 test results for their patients and to ensure that individuals continue to receive the most appropriate medical care.

Limited personal information is shared with Statistics Jersey who use the data for a range of statistical and analytical purposes – personal data is anonymised or pseudonymised where-ever possible before it is shared and used for statistical purposes.

Personal information is being shared with the Parishes to assist them in targeting various support services and to support the volunteer application process.

Limited personal data for applicants to the Co-payment funding scheme may be shared with the Government community task force. This is for the purpose of identifying people who may be able to assist in activity required to support the government and community actions during the COVID-19 period. 

We will also share information about you with law enforcement agencies where it is necessary to enforce the Covid-19 (Screening, Assessment and Isolation) (Jersey) Regulations 2020, such as to conduct compliance checks or inform you of the requirement to self-isolate.

Aggregated statistical information is shared with Government senior Officers, health officials and politicians and published on www.gov.je

Anonymised case reports are shared with the World Health Organisation (WHO)

Your data will only be shared if the law allows us to or failing that we will seek your consent. We will only share the information that is relevant at the time and not your whole record.

A third-party processor, Twilio, has been engaged to manage the scheduling of text messaging of Covid test results, welfare checks and App authorisation codes. Twilio is a Privacy-Shield certified U.S. based firm that adheres to the Standard Contractual Clauses approved by the European Commission and has Binding Corporate Rules to ensure personal data is protected to an adequate level. They hold a limited amount of information on their servers up to a period of 13 months.

Publication of your information

Statistical information will be published on the Government of Jersey website, or other media, where relevant, to keep members of the public informed. All statistical information is strictly anonymised. 

We may also publish information about you if you have applied for the Government of Jersey Co-Funding Scheme. Please see the Social Security Department Privacy Policy for further information.

How long we keep information about you

Unless indicated otherwise in this notice, the information you provide to us will be retained for the length of time necessary for the purpose it was collected. Currently, we cannot specify how long this will be, as it will depend on the duration of the current outbreak and whether the information may be required in the event that the virus remerges.

The ongoing retention of your information is to be reviewed every six months.

Telephone calls

Where information indicates you may have been exposed to COVID-19; you will be telephoned by a member of the Environmental Health team and asked to respond to a series of questions.

Telephone interview calls made by Environmental Health Officers are recorded. However, prior to a recorded telephone interview taking place, an Environmental Health Officer will telephone you to talk through the interview process and answer any questions you may have. This pre-interview call is not recorded.

Unless we inform you otherwise, telephone calls made by the Government of Jersey are not recorded. If you leave a message on our voicemail systems, your message will be kept until we are able to return your call or make a note of your message. File notes of when and why you called may be taken for record keeping purposes. We will not pass on the content of your telephone calls, unless is it necessary for us to do so; either to fulfil your request for a service; to comply with a legal obligation, or where permitted under other legislation.

Emails

If you email us we may keep a record of your email address and a copy of the email for record keeping purposes. For security reasons we will not include any confidential information about you in any email we send to you. We would also suggest that you keep the amount of confidential information you send to us via email to a minimum or use our secure online services where possible or correspond with us by post. We will not share your email address or your email contents unless is it necessary for us to do so; either to fulfil your request for a service; to comply with a legal obligation, or where permitted under other legislation.

Your rights

Below is a summary of your rights but please see the Government of Jersey Data Protection 2018 webpages for further details on how to exercise your rights - https://www.gov.je/Government/dataprotection/Pages/ChangingPersonalData.aspx

You can ask us to stop processing your information

You have the right to request that we stop processing your personal data in relation to any of our services. Where possible we will seek to comply with your request, but we may be required to continue to process your information for public health or other lawful reasons.

You can withdraw your consent to the processing of your information

Where the collection and processing of your information is carried out on the basis of your consent, you have the right to withdraw your consent to prevent further processing of your personal data. 

However, information collected and processed in response to COVID-19 diagnoses is carried out for public health protection purposes.

You request that the processing of your personal data is restricted

You have the right to request that we restrict the processing of your personal information.  You can exercise this right in instances where you believe the information being processed in inaccurate, out of date, or there are no legitimate grounds for the processing. We will always endeavour to consider and comply with your request; however, we may be required to continue to process your information for public health reasons.

You can ask us to correct, amend or erase your information

You have the right to challenge the accuracy of the information we hold about you and request that it is corrected where necessary. 

In certain circumstances you can also ask us to erase your information but bear in mind that we may not be able to do this if we have a lawful reason for keeping hold of it.

You can ask us for a copy of the information we hold about you

You are legally entitled to request a list of, or a copy of any information that we hold about you. You can submit a subject access request (SAR) using our online form.

Back to top
rating button