Emergency calls (FOI)

Request

In 2015 there were 11,361 total calls received by control centre.

Total emergency calls received 8,402

Total emergency calls responded 8,218
A

Why were 184 emergency calls not responded to?

B

In 2015 there were 11,361 total calls received by control centre.

Total emergency calls received 8,402

Total urgent calls responded to 1,262

Total routine calls responded to 1,621

This leaves 76 calls unaccounted for, what happened to these calls? Where they answered?

Response

A

There are a variety of reasons why ambulances may not have been dispatched to these calls. Reasons include:

• the call already being attended by one of the other emergency services who advise an ambulance is not required.
• calls that may have been referred to a GP.
• the caller stands the ambulance down prior to arrival or it becomes apparent the incident does not require an ambulance part way through taking the call.

These figures also include calls where an ambulance is dispatched but no incident/patient is found on arrival and the call is stopped.

B

The first figure used above (8,402) is for total calls received. The second (urgent 1,262) and third (routine 1,621) figures are total calls responded to not received.

The total calls received for urgent calls in 2015 was 1,380 and the total calls received for routine calls was 1,621. 

We noted after going to print earlier in the year that a small error on our reporting sheet showed the urgent calls received slightly lower than they actually were, this increases the total calls received by Ambulance Control from 11,361 to 11,403. The calls responded to remain the same.

Please note these figures do not include duplicate calls for the same incident.

All of these calls were answered by the control centre.