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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Emergency calls (FOI)

Emergency calls (FOI)

Produced by the Freedom of Information office
Authored by States of Jersey and published on 08 February 2017.



How many total calls to '999' were made in Jersey in 2016?


Please provide a breakdown of calls to Police, Fire, Ambulance and Coastguard.


How many of these calls led to officers / ambulances attending an incident?


What were the top three reasons given by callers to operators for dialling '999' in 2016?


How many total calls to '999' were there in 2015?


With respect to the Jersey Coastguard, the information you have requested is not held by the States of Jersey.

The information you have requested may be held by Ports of Jersey, so you might wish to send your information request in writing to Ports of Jersey, St Peter, Jersey, JE1 1BY, or by email at:


All 999 calls made in Jersey are currently handled by the JT Global call centre.  This includes 999 calls originated from other Jersey based telephone network operators. Not all 999 calls are forwarded to the emergency services as a large number of calls are made by mistake / in error. The States of Jersey do not hold or have access to this 999 call volume information. 

Valid calls are forwarded to the relevant service. The breakdown of these calls for Police, Fire and Ambulance is given below.


​Emergency Service

​2016: number of call received





​Ambulance (see Note 1)  



​Emergency ​Service

​Calls that led to attendance


  • emergency response
  • immediate but non-urgent
  • non-urgent
  • no response  








Ambulance (see Note 1)




​Emergency ​Service

​Top three reasons for calls

​1. Disturbance with violence (street / licenced premises or domestic)

2. Road Traffic Collisions

3. Welfare concerns for individuals


​1. Fire alarms

2. Special services / public assist (including assisting ambulance)

3. Structure fire


​1. Falls

2. Sick person (unknown diagnosis at time of call)

3. Breathing difficulties



​​Emergency Service

​​2015: number of call received


​Information not held (see Note 2)





Note 1

Reasons for the difference between ambulance calls received and attended are given below:

The call already being attended by one of the other emergency services who advise an ambulance is not required.

Calls that have been referred to a GP.

Other reasons include the caller stands the ambulance down prior to arrival, it becomes apparent the incident does not require an ambulance part way through call taking and calls where an ambulance is dispatched but no incident / patient is found on arrival and the call is stopped.

Note 2

States of Jersey Police only hold 999 call information for the preceding year. Information is only available for 2016.

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