Government of Jersey

Services provided by Capita (FOI)

Produced by the Freedom of Information office
Authored by States of Jersey and published on 22 February 2018.

Request

Please can you provide details on services Jersey's Government have outsourced to Capita?

What services do Capita provide Jersey?

How many contracts do the States currently have with Capita?

How much are these contracts worth?

What risk assessment does the Government have on the services they have outsourced?

What has the States done since Capita announced a severe drop in earnings?

Response

Technically the States of Jersey does not “outsource” any services to Capita. Capita provides some services but they do not operate areas of government on behalf of the States of Jersey. There are no current States of Jersey wide contracts but there are department specific contracts listed below.

The following table lists the services provided by Capita during 2017, the number of contracts and risk assessment. The States of Jersey is of the opinion that a profit warning, although concerning, does not warrant immediate action – this will be discussed with Capita at future meetings.

Department	What services do Capita provide Jersey?	How many contracts do the States currently have with Capita?	How much are these contracts worth?	What risk assessment does the Government have on the services they have outsourced?	What has the States done since Capita announced a severe drop in earnings?
Education	School based Management Information System for all States of Jersey Schools	1	Cannot be disclosed due to commercial sensitivity	No specific additional measures	No specific action, see general response above
	A further education administration software solution through Capita FHE (Further and Higher Education Services)	2
	Library management system (LMS)	1
Health and Social Services	Licence for scanning security in the library	1

It is not possible to provide details of individual contract rates as these are commercially confidential between the States of Jersey and Capita, therefore Article 33 (Commercial Interests) of the Freedom of Information (Jersey) Law 2011 has been applied.

Article applied

Article 33 Commercial interests

Information is qualified exempt information if –

(a) it constitutes a trade secret; or

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Prejudice / public interest test

Article 33 (b) allows an authority to refuse a request for information where its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information). Whilst we accept that the public may have an interest in the value of contracts between the States of Jersey and Capita, we believe the contract values are commercially sensitive as they are the outcome of negotiations between parties and that the release of this data could affect the negotiation of future contracts and the relationship with Capita.