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Target Operating Models and Office Modernisation Programme (FOI)

Target Operating Models and Office Modernisation Programme (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 15 March 2019.
Prepared internally, no external costs.



I would like to know the cost of Consultants / Professional fees, by department, employed for assistance with the transition to the new States of Jersey Target Operating Model.


I would also like to know the cost of Consultants / Professional fees, by department, employed for assistance with the Office Modernisation Programme.

For clarity, by department I mean I would like the spend broken down to show individual figures for the following:

  • Customer and Local Services

  • Children, Young People, Education and Skills

  • Health and Community Services

  • Justice and Home Affairs

  • Office of the Chief Executive;

  • States Treasury and Exchequer

  • Growth, Housing and Environment

  • Strategic Policy, Performance and Population

  • Chief Operating Office



It is not possible to provide a response as the information required to answer this part of the request is not held in a reportable format.

Suppliers have been engaged to perform various pieces of work to help transform the organisation including support on cultural change, recruitment, programme and portfolio management and process review.

Some of this work will help establish the requirements for the Target Operating Models (TOMs) in various departments. However, some of the work is related to delivering business as usual during a period of transition; other costs relate to transformation programmes other than Target Operating Model restructuring.

To retrieve and extract the information in reference to your request would exceed the cost limit provisions allowed under Article 16 of the Freedom of Information (Jersey) Law 2011 (the FOI Law) and the 12.5 hours maximum allowed under regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014, as it would require the review of all ledger positions and business units.


Costs to date incurred on consultants and professional fees by department for work related to the Office Modernisation Project, including the move to Broad Street, are:

Growth, Housing and Environment £775,725

Articles applied

Article 3 Meaning of “information held by a public authority”

For the purposes of this Law, information is held by a public authority if –

(a) it is held by the authority, otherwise than on behalf of another person; or

(b) it is held by another person on behalf of the authority.

Article 4 Meaning of “information to be supplied by a public authority”

(1) For the purposes of this Law, the information held by a public authority at the time when a request for the information is received is the information that is to be taken to have been requested.

(2) However, account may be taken of any amendment or deletion made to the information between the time when the request for the information was received and the time when it is supplied if the amendment or deletion would have been made regardless of the request for the information.

Article 16 A scheduled public authority may refuse to supply information if cost excessive

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations.

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information.

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