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Complaint procedure investigation and report (FOI)

Complaint procedure investigation and report (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 11 April 2019.
Prepared internally, no external costs.

Request

Health and Community Services formerly HSSD.

In February / March 2018 the department headed up by the Chief Nurse, Rose Naylor, requested an independent investigation into a breakdown into their complaint procedure as a result of an outstanding complaint made to the hospital the previous February (2017). The Clive Davis Partnership was commissioned to investigate. The report was published on the 16 April 2018.

How much did this investigation and subsequent report cost?

Response

The total cost of the investigation and report was £1,000.

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