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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Improvement notices (FOI)

Improvement notices (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 30 April 2019.
Prepared internally, no external costs.


In the Controller and Auditor General's recent report on Jersey's Community and Social Services provision (attached below), Karen McConnell says that, "since 2006, six improvement notices have been issued by the Health and Safety Inspectorate (HSI) concerning Health and Social Services Department (HSSD), later Health and Community Services (HCS)."

The report states that these involve "failure to adequately manage violence and aggression and ensure a safe environment in a healthcare setting." For your reference, this is on page 25 of her report within the case study section.

Controller and Auditor General's report

Can you please detail each of these six improvement notices since 2006, making sure to include the following information:

  • when were each the notices served?

  • which Health Department bodies were the subject of each of the improvement notices (i.e. Orchard House)?

  • why were each of the notices served? What were the circumstances which led to each of the notices being served?

Please also provide copies of the notices themselves (redacted if necessary).


The HCS Improvement Notices served by HSI, relating to violence and aggression, are attached below:

Improvement Notices


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