Complaints processes (FOI)

Request

Mr. Nicholson McBride's Independent Assessor's Executive Summary, on page 21 states the following:

"There is now a complaints strategy, though this may require further publicising. Historically, complaints have just been ignored".

I would like a copy of page 21.

I would like to know where a complaint can be made.

I would also like to know whether a complaint about a Miscarriage of Justice can also be made at the same department.

Response

A copy of Mr. Nicholson McBride's Independent Assessor's Executive Summary is available at the following link:

Independent Assessor's Executive Summary

The statement on page 21 referred to in the request appears under the heading ‘Third-Party Comments’. A copy of page 21 is attached below:

Appraisal Report - Year One - January 2019 - Page 21

There are many ways that customers can make complaints to the Government of Jersey, including:

1. in person – at any public government building 2. on gov.je – www.gov.je/feedback

3. by phone – by calling 444444 or speaking to a department or colleague directly

4. by email – feedback@gov.je or emailing a department or colleague directly

5. by post – Government Feedback, PO Box 55, St Helier, JE4 8PE.

The Court Service is not a part of the Government of Jersey. A complaint regarding a miscarriage of justice would not be handled by the Government of Jersey. There are a wide range of mechanisms for addressing complaints regarding miscarriages of justice which depend on the nature of the complaint. For more procedural advice you may contact the Judicial Greffe.