Mistaken booking to Budapest (FOI)
Mistaken booking to Budapest (FOI) Produced by the Freedom of Information office
Authored by States of Jersey and published on 30 July 2015.
Prepared internally, no external costs.
Following the mistaken booking of Constable Steve Pallett’s flight to Hungary rather than Romania, I would like to know:
Exactly how the mistake was made? i.e. what booking procedures were followed (website, checks by supervisor etc)
What detailed protocols are now in place to double checking booking flights? Is there a written procedure?
Whilst a written invitation and other correspondence clearly stated the correct destination of Bucharest, Romania, a request was made to arrange flights to Budapest. The person who booked the flights did not see a copy of the invitation to the event or any prior correspondence.
From this point on, all travel will be booked following receipt of a written instruction that is accompanied by a copy of the invitation.
A ‘Travel Authorisation Form’ is completed for each travel arrangement. This form details reasons for travel, flight details and requires approval in line with the department’s scheme of delegation. All correspondence and documentation relating to the travel arrangements will be held with this form with immediate effect.