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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Covid-19 helpline (FOI)

Covid-19 helpline (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 24 July 2020.
Prepared internally, no external costs.

Request

Please supply the following information:

A

How many people have contacted the government Covid-19 helpline since its inception to 31 May 2020.

B

How many people reported Covid-19 symptoms to the government Covid-19 helpline since its inception to 31 May 2020.

C

How many people who reported Covid-19 symptoms to the government helpline since its inception to 31 May 2020 have been tested as a result of reporting symptoms to the government helpline. 

Response

A

4567 individuals called the Health helpline in the period to 31 May 2020. This does not include, for example, people who were seeking advice other than Health advice, so were dealt with through other systems. Some people called on more than one occasion; however we have counted each individual only once.

B

Of the above, 2372 individuals reported Covid-19 symptoms on at least one occasion.

C

Of these, 1744 people had a PCR test within seven days of their call to the Helpline. Again this counts individuals, noting that some may have had more than one test in the time period.

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