Police control room statistics (FOI)

Request

A

Please state the number of 999 calls received by your force’s control room in the period 1 April 2019 to 31 October 2020. Please breakdown the number of calls by calendar month.

B

Please state the number of 101 calls received by your force’s control room in the period 1 April 2019 to 31 October 2020. Please break down the number of calls by calendar month.

C

a) Does your force have a website facility for the public to report crimes and incidents? Please indicate if it is the Single Online Home system.

b) Please state the number of online crime / incident submissions received in the period 1 April 2019 to 31 October 2020? Please break down the number of submissions by calendar month.

D

How many webforms did your force receive in total from the public via the force website (total of all contact including crime / incident reporting and general contact) in the period 1 April 2019 to 31 October 2020? Please break down the number of webforms by calendar month.

E

How many external emails from the public were received by the force in the period 1 April 2019 to 31 October 2020? Please break down the number of emails by calendar month.

F

a) How many posts in total were made by the public on your force’s social media channels in the period 1 April 2019 to 31 October 2020? Please break down the number of responses by calendar month and by platform eg Facebook, Twitter, Instagram and so on

b) How many social media posts did your force respond to in the period 1st April 2019 to 31st October 2020? Please break down the number of responses by calendar month and by platform eg Facebook, Twitter, Instagram and so on.

G

What platform does your force use to manage social media contact with the public?

a) Orlo

b) Hootsuite

c) Other

If ‘other’ please name the platform used:

H

Does your force have the ability to manage all public contact (voice, text, social media, email, webforms and instant messenger / WhatsApp) in one platform and is it auditable?

Response

A

The table below shows the number of 999 emergency calls received by the States of Jersey Police. The figures for April, May and June 2020 are inflated due to extensive test calls following a fault identified in April.

B

The States of Jersey police do not operate the UK 101 system. General calls to the 612612 number may be for any number of reasons so cannot be attributed to a request for police to attend an incident.

C

a. Yes, however it is not the single online home system. It is locally and bespoke designed by our own developers.

b. Crime reports received via the online process.

D

see C (b) 

Many links take the viewer to an e-mail rather than a web form.

E

Information not held.

F

a)

b) To recover this information from social media would take longer than is permitted under the Freedom of information regulations. Each individual post would have to be examined.

G

No platform is used. Just direct access to the individual Social Media sites.

H

No.

Article applied

Article 16 A scheduled public authority may refuse to supply information if cost excessive

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations.

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information.