Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Commissioning of the Kooth online counselling system (FOI)

Commissioning of the Kooth online counselling system (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 04 January 2021.
Prepared internally, no external costs.


Please can you advise the process by which Government commissioned Kooth for a 14 month pilot of their mental health app. Also please advise the full cost of commissioning this service.


The process for commissioning Kooth on a 14 month pilot of their online counselling and support is as follows:

  • a mental health redesign program enabled review of existing children and young people's mental and emotional wellbeing

  • a questionnaire for children and young people identified over 50% of those who responded would like to access support online

  • COVID-19 accelerated the need for mental health aid and reduced availability for face-to-face support

  • researching Kooth as the market leader and accredited by the British Association of Counselling and Psychotherapy (BACP) and what they could offer in relation to Jersey's needs and requirements

  • discussing a delivery model with the Isle of Man who have recently procured Kooth and have a similar demographic identifying issues and lessons learnt.

  • ensuring key performance indicators can be monitored to ensure the product meets the needs of Jersey's children and young people

  • ensuring the model is in line with local procedures including safeguarding

  • completion of a full Data Protection Impact Assessment and Non-Functional Requirements assessment

  • research team including representation from commercial, legal, IT and information governance

The full cost of commissioning the service is £52,200 for 14 months.

Back to top
rating button