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Patient complaints about Jersey General Hospital (FOI)

Patient complaints about Jersey General Hospital (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 11 May 2021.
Prepared internally, no external costs.

Request

A

How many patient complaints were recorded at Jersey General Hospital (all departments / inpatient / outpatient) in 2019 (full year), 2020 (full year) and year to date 2021?

B

What has been the average time to official response?

Response

A

The number of complaints recorded on the system at the Jersey General Hospital are as follows –

2019 – 227 complaints

2020 - 255 complaints

2021 (to 30 April) – 102 complaints

B

The average time in working days between complaint received date and response date for the past three years is as follows:

​Year 

​Average working days

​2019​34
​2020​37
​2021 to 30 April 24 ​24

 

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