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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Complaints by department (FOI)

Complaints by department (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 28 May 2021.
Prepared internally, no external costs.


This FOI request is in relation to the submission of complaints to the Government.


Please can you confirm how many complaints you received during 2020 and divide those into individual departments, showing the highest to lowest in terms of the number of complaints received.


Specifically, in relation to Revenue Jersey, please can you specify what those complaints related to?



We actively encourage feedback of all types from our customers so that we can learn and continuously improve our services. Please see below a breakdown of complaints received by Government departments in 2020:


​ Volume

​Health and Community Services ​ 390
​Treasury and Exchequer​247
​Customer and Local Services ​216
​Infrastructure, Housing and Environment ​136
​Office of the Chief Executive  ​88
​Children, Young People, Education and Skills  ​53
​Justice and Home Affairs  44
​Chief Operating Office  ​16
​Strategic Policy, Performance and Population   ​1




In relation to Revenue Jersey, the themes of the complaints were around (in order)

  • response time

  • consistency of information

  • available information

  • quality of service

  • how the customer felt

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