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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Covid-19 helpline (FOI)

Covid-19 helpline (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 18 June 2021.
Prepared internally, no external costs.


Please can the relevant department provide information about the COVID-19 helpline / contact centre being operated / outsourced to a UK company? Whether this is in full or partial fulfilment of the service.

Where it may not be possible to provide information deemed to be commercially privileged, please provide:

  • confirmation that some or all calls to the COVID-19 helpline are being answered off-island (either locally on 445566 or freephone on 0800 735 5566);

  • the name and / or location of the off-island company / contractor fulfilling the contact centre;

  • the length of the contract;

  • evidence of the procurement process and alternative on-island suppliers that were considered


All calls to the Covid Helpline are being answered locally. The Covid Helpline team is based in Jersey and there is no off-island company involved in providing this service.

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