Out of hours GP services (FOI)

Request

A

For each week of the years 2019, 2020 and 2021 (to date) please provide a table showing:

• the number of calls received by the out of hours GP service

• the average time between the patient making the call to request a consultation, and the GP phoning them back

• how many calls went unanswered

B

Please confirm how many staff usually work on the out of hours GP service at any one time.

C

Please confirm how calls to the out of hours GP service are prioritised for follow up actions.

Response

A

This information is not held by Government of Jersey as the GP out of hours service is an independent organisation. Article 3 of the Freedom of Information (Jersey) Law 2011 therefore applies.

B

Clinical Staff:

One GP providing surgery consultations and one undertaking home visits up to 11pm.

After 11pm there is a GP on call for home visits and telephone advice, with a second available if required.

Non-clinical staff:

One driver to accompany the GP undertaking home visits up to 11pm.

One receptionist up to 11pm.

C

As the provision out of hours GP service is independent of the Government of Jersey, we do not hold information on how calls are prioritised. Article 3 of the Freedom of Information (Jersey) Law 2011 therefore applies.

Article applied

Article 3 - Meaning of “information held by a public authority”

For the purposes of this Law, information is held by a public authority if –

(a) it is held by the authority, otherwise than on behalf of another person; or

(b) it is held by another person on behalf of the authority.