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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Outcome of complaint (FOI)

Outcome of complaint (FOI)

Produced by the Freedom of Information office
Authored by States of Jersey and published on 18 November 2015.
Prepared internally, no external costs.


I would like to know the outcome of my complaint but have been told in a letter that it is subject to Data Protection and as such the outcome will not be revealed.

I still want to know the outcome even if names are retracted, and I believe I have a right to know if my complaint was taken seriously and taken forward.


All complaints received are taken seriously and are investigated thoroughly.

Following your complaint, an investigation took place and it was recognised that the officer concerned had acted in accordance with instructions that  had been given by the section management.

As a result of this the section management have amended their standard operating procedures. On this occasion no further action has been taken or deemed necessary in respect of the officers concerned. 

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