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Complaints made against taxi drivers (FOI)

Complaints made against taxi drivers (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 14 November 2022.
Prepared internally, no external costs.


Topic: Complaints made against taxi drivers. 

Information is requested for the following questions.


How many formal complaints have been made against taxi drivers in 2022?


How many of these complaints were made directly to DVS?


What proportion of these complaints were made by women?


What is the average age of the person making the complaint?


What was the most common reason for making a complaint?


How does the number of complaints this year compare with a ten-year average?


How do number of complaints this year compare to number of complaints made last year?



12 complaints against taxi drivers have been received to-date in 2022.


All 12 were made directly to Driver and Vehicle Standards (DVS).

C and D  

DVS does not record the sex and age of complainants therefore Article 10 of the Freedom of Information (Jersey) Law 2011 applies.


The most common complaints relate to the conduct and behaviour of taxi drivers.

F and G

DVS revised their process for recording Public Service Vehicle (PSV) complaints in September 2021 which enables DVS to extract the number received.

These records show that five complaints relating to taxi drivers were received from September to the end of 2021.

The systems are not configured in a way that will allow extraction of the requested complaints information prior to September 2021 since a manual search of the records would be required. 

It is estimated that it would take in excess of 12.5 working hours to locate and retrieve the data requested. Article 16 of the Freedom of Information (Jersey) Law 2011 has been applied.

Articles applied

Article 10 - Obligation of scheduled public authority to confirm or deny holding Information

(1) Subject to paragraph (2), if –

(a) a person makes a request for information to a scheduled public authority; and

(b) the authority does not hold the information, it must inform the applicant accordingly.

Article 16 - A scheduled public authority may refuse to supply information if cost excessive

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations. 

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