Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:


    Update your notification preferences


    Access government services


    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Fire Service response procedures (FOI)

Fire Service response procedures (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 23 November 2022.
Prepared internally, no external costs.


Commercial premises: What hours will you attend site based on just a phone call from the ARC so no confirmation of fire? 

Residential Premises: As above when will or won't you respond based on an unconfirmed phone call from the ARC?


During High-Risk periods

If the Caller/Occupier/alarm receiving centre is unable to ascertain the cause of the alarm either an enhanced pre-determined attendance emergency response for high-risk premises or a standard pre-determined attendance emergency response for all other premises will be mobilised to the premises.

High Risk Periods are defined as

  • Evenings and Night-time: Between 19.00 and 07.00 hrs 
  • Weekends/Bank Holidays: All day and night

During all other times.

Special Risk Premises

If the Caller/Occupier/alarm receiving centre is unable to ascertain the cause of the alarm a Standard Fire Alarm Pre-Determined Attendance Emergency Response will be mobilised to the premises. The caller will be informed that “an emergency response is being made” and asked to call back if cause of automatic fire alarm is either a fire or a confirmed false alarm.

A “Special Risk Premise” is one which whose use means that a high potential life threat is present.  Such premises include:

  • Hospitals
  • Residential Care Homes
  • Nursing Homes
  • Major risk site (i.e., La Collette fuel sites, Jersey Airport, Jersey Gas sites, Normans Five Oaks, States buildings)

All other premises

If the automatic fire alarm is received from the alarm receiving centre, they will be asked to try and contact the affected premises to obtain information. They will be informed that “No response is being made unless confirmation is received that there is a fire” and that they should call back by dialling 999 to inform if there are any signs of fire.

Back to top
rating button