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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

SignVideo appointment for BSL deaf community in Jersey (FOI)

SignVideo appointment for BSL deaf community in Jersey (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 12 April 2023.
Prepared internally, no external costs.


Please can I see any emails or minutes or other correspondence relating to the decision to take on SignVideo as provider for BSL deaf community in Jersey, including any approval by the Health Minister at that time. Any commercial figures can be redacted out.


It has not been possible to identify documentation explicitly recording the decision to adopt SignVideo. Therefore, Article 3 of the Freedom of Information (Jersey) Law 2011 applies.

The Disability Strategy identified the need for the Government of Jersey to adopt a remote British Sign Language interpreting service.

Disability Strategy for Jersey (

Staff from both Health and Community Services (HCS) and Customer and Local Services (CLS) were engaged to evaluate potential solutions and brief Ministers. The Minister for Health and Social Services, and the Minister for Social Security both welcomed the introduction of the SignVideo service: 

New British Sign Language interpreter service (

A single contract provides this service across all Government of Jersey departments. The contract is managed via CLS.

Article applied

Article 3 - Meaning of “information held by a public authority”

For the purposes of this Law, information is held by a public authority if –

(a)     it is held by the authority, otherwise than on behalf of another person; or

(b)     it is held by another person on behalf of the authority.

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