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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Appointment of Head of Patient Experience (Health) (FOI)

Appointment of Head of Patient Experience (Health) (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 01 February 2024.
Prepared internally, no external costs.


[name redacted] - Head Of Patient Experience (Health)


What qualifications and skills do they have to fulfil this role?


How were they selected? 


have they worked in this role before?  If so where?


What is this position's salary or hourly rate?


How much of the travel costs are being covered by the Government of Jersey as this person flies back and forth each week? 



The post-holder has more than 20 years’ experience within the NHS working in patient safety, clinical governance and patient experience across a range of organisations including primary and secondary care, mental health, ambulance, strategic health authorities, and local and regional government. 

Qualifications include PRINCE2, project management experience and expertise, complaints and investigator training.


Interview through recognised recruitment agency with experience specialising in healthcare professionals.



Queen Elizabeth Hospital: Women and Children Risk and Governance Manager

South-East Coast Ambulance Service

Oxford University Hospitals

Princess Alexandra Hospital, Harlow 

*roles undertaken over past 6 years


The post-holder is not a substantive employee. The contract of services is commercially sensitive and as such, Health and Community Services (HCS) considers that disclosure of the cost information requested would likely prejudice the commercial interests of the department, or others. Therefore, Article 33 of the Freedom of Information (Jersey) Law 2011 has been applied.


Return flight costs are covered, at an average cost of £267 (round trip).

Article applied

Article 33 - Commercial interests

Information is qualified exempt information if –

(a) it constitutes a trade secret; or

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Public Interest Test

Article 33 is a qualified exemption and as such, HCS has conducted a prejudice test as required by law. 

When responding to requests of this nature, HCS has to balance the public interest with the impact that disclosing this information would, or would be likely to, have upon the organisation and / or third parties. Whilst it may be in the public interest to understand the costs of contracting services or staff resource, protecting the commercial interests of HCS is an essential component in controlling public finances, which in itself is in the public interest.

It has been concluded that disclosing details of the contractual service arrangements is likely to prejudice the commercial interests of HCS and others. When considering the application of this exemption, HCS has determined that whilst it is in the public interest to disclose information, this is outweighed by the necessity to limit any impact on the commercial interests of HCS and third parties in future contract negotiations, and as such, Article 33 has been applied.

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