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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Ambulance Service Statuary Operational Procedures (FOI)

Ambulance Service Statuary Operational Procedures (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 28 February 2024.
Prepared internally, no external costs.


​Please provide a copy of both the Ambulance Service’s Statutory Policies and Procedures and also their Non-Statutory Policies and Procedures. The policies and procedures requested are those which were applicable in November 2022 onwards. 


Following an extensive review, it has been established that to provide copies of all Ambulance Service Statutory and Non-Statutory Policies and Procedures would exceed the 12.5 hours allowed for Freedom of Information responses in accordance with Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014. This is due to:

  • The substantial number of Policies and Procedures, for example the statutory Health and Safety Policy and other relevant Government wide policies
  • The time it would take to filter through documentation to find information relating to 999 emergency calls, if not immediately obvious from the Policy and Procedure title
  • The time it would take to assess those Policies and Procedures to ascertain if information can be released, for example Policies that are exempt to safeguard National Security.

Article 16 of the Freedom of Information (Jersey) Law 2011 has therefore been applied. 

Article applied

Article 16 - A scheduled public authority may refuse to supply information if cost excessive

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations. 

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information. ​

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