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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Records management system (FOI)

Records management system (FOI)

Produced by the Freedom of Information office
Authored by States of Jersey and published on 06 May 2016.



What Document / Records management system/s does the council currently use?
Please include the supplier/vendor name, software product name and version number.

For each system listed please include the following information:


Is there a current support contract in place for the solution? If so when is the renewal date?


What is the current annual cost for the solution?


What year was the solution first purchased?

What was the first year purchase price of the solution?


How many users does the council have on the solution?


Is the solution local or cloud hosted?



The States of Jersey Corporate Document and Records Management solution is called Content Server. Product name: Content Server (also known as LiveLink) Version: 10.5.
Supplier name: Open Text
Support contract: Included in licences’ annual costs


The annual renewal date for the support contract is 1 January.


The current annual cost for the solution is exempt. Refer to the exemption at the bottom of the page.

In 2002.


This is exempt. Refer to the exemption at the bottom of the page.


1,200 licences.


Local hosted on the States of Jersey network.

The States of Jersey has a number of other corporate and departmental applications that have features of either document and records management. 

These include Microsoft SharePoint used corporately and other departmental applications.

Exemption applied

Article 33 - Commercial interests
In reference to questions C and E, the answers are exempt under Article(s) 33 Commercial Interest of the Freedom of Information (Jersey) Law 2011.
Information is qualified exempt information if –
(a)     it constitutes a trade secret; or
(b)     its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Justification for exemption

Information relating to specific contracts is commercially sensitive. Any disclosure would be likely to harm the commercial interests of both Information Services and the third party provider. The reason for this is that disclosure would affect the ability to negotiate future contracts with the current and potential suppliers.

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