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Erroneous correspondence from tax office regarding outstanding tax (FOI)

Erroneous correspondence from tax office regarding outstanding tax (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 20 March 2024.
Prepared internally, no external costs.



Please advise how many letters, emails or other forms of communication have the tax department sent out incorrectly telling people they owe money in the last 12 months that they are aware of?


What is the cause of these errors? 


Has anyone received any compensation for the stress/emotional turmoil and time spent proving the demand is incorrect?


A and B 

Revenue Jersey is aware that around 90 taxpayers recently received a letter stating that they owed outstanding tax. The letters were correct as to the amount of tax due but should not have been sent out as the tax was being collected through their ITIS payments, and no action was required.  Revenue Jersey took immediate action to help affected taxpayers and apologised accordingly. 


No compensation payments have been made in the last 12 months.

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