FOI response standards for Viscount's Department FOI response standards for Viscount's Department
Produced by the Freedom of Information officeAuthored by Viscount's Department and published on
04 September 2025.Prepared internally, no external costs.
Request 742402878
1. Any official policies, guidelines, or service standards regarding the maximum response times for correspondence received by:
Email
Letter (postal correspondence) including hand delivered.
2. If different departments or sections within these SPAs have different response standards, please provide the policies or standards for each separately.
3. If no formal policies or standards exist, please confirm this.
Response
1. The Viscount’s Department can confirm that response times to correspondence received relate to the nature of the contents rather than whether it is received by email or letter.
2. None of the departments within the Viscount’s Department differentiate between whether correspondence is received by email or letter.
3. No formal policies or standards exist in relation to whether correspondence is received by email or letter.
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