Nursery complaints from 2022 to date

​​Request 742503351

Good afternoon,

Could I please find out how many complaints there have been for each registered nursery for each of the years 2022, 2023, 2024, and 2025 to date.

Of that total number for each nursery, could I also find out how many of these mentioned staff numbers or the number of qualified staff as part of the complaint.

Thank you.

Response

The table below shows the number of complaints received by the Childcare and Early Years Service (CEYS), who are part of the department for Children, Young People, Education and Skills (CYPES) for registered nursery settings for the years 2022, 2023, 2024 and 2025. The department have determined that to break down the number of complaints for each of the registered nurseries would likely disclose commercially sensitive information due to small numbers, therefore Article 33 of the Freedom of Information (Jersey) Law 2011 applies.   

The total number of complaints that were classified under a ‘staff’ category was 16. 

The department have determined that to break down the number of complaints for each of the registered nurseries for those that mention staff numbers or the number of qualified staff as part of the complaint, would likely disclose commercially sensitive information due to small numbers, therefore Article 33 of the Freedom of Information (Jersey) Law 2011 applies. 

Article applied

Article 33 - Commercial interests

Information is qualified exempt information if –

(a) it constitutes a trade secret; or

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Public Interest Test

Article 33 is a qualified exemption and as such, CYPES has conducted a prejudice test as required by law.

When responding to requests of this nature, CYPES are required to balance the public interest with the impact that disclosing this information would, or would be likely to, have upon the organisation and/ or third parties. Whilst it may be in the public interest to understand the number of complaints for each nursery, protecting commercial interests of those private businesses is essential.

When considering the application of this exemption, CYPES has determined that whilst it is in the public interest to disclose information, this is outweighed by the necessity to limit any impact on the commercial interests of private businesses and as such, Article 33 has been applied. ​​