Tenancy Deposit Scheme

​​

Request 759775510 

I am writing to request information under the Freedom of Information (Jersey) Law 2011. I am seeking information held by, or accessible to, the Tenancy Deposit Scheme overseen and approved by the Government of Jersey. Specifically, I would like to request the following: 

1. The number of cases in the past five years (from 1 January 2020 to present) in which PSJ and/or La Perla Holdings Ltd have withheld money from tenants’ deposits through the Tenancy Deposit Scheme, citing professional cleaning charges as the reason for the deduction. 

2. If available, a breakdown of these cases by year and by company. 

3. Where possible, a summary of the outcomes of these cases — for example, how many were: 

• Fully upheld in favour of the landlord 
• Partially upheld 
• Dismissed in favour of the tenant 
  

4. Please confirm whether the Government of Jersey or the Tenancy Deposit Scheme has any policies, guidelines, or recorded concerns regarding potential conflicts of interest where: 

• A landlord uses a company they own (e.g., PMJ Property Maintenance Jersey) to carry out chargeable services such as professional cleaning 
• A managing agent (e.g., PSJ) conducts both ingoing and outgoing inventories while also being involved in deposit deductions and owns the leases which specify the 'preferred' cleaning company to be used. 
• If any complaints, investigations, or internal reviews have been conducted in relation to these practices, I would appreciate a summary or reference to the relevant findings. 
  

This information is requested to better understand the frequency and outcomes of professional cleaning-related deductions made by these parties through the scheme. It is also intended to highlight concerns around transparency in how landlords and agents apply such charges, and to assess whether tenants are being treated fairly under the current deposit protection framework. Please let me know if any part of this request requires clarification or if it exceeds the cost or time limits under the FOI Law. 

Kind regards, 

Response 

Thank you for your request under the Freedom of Information Law. The Scheduled Public Authority does not collect information from, or about, commercial entities involved in the Tenancy Deposit Scheme, so we cannot provide the information you have requested in questions 1 and 2. Therefore, Article 3 of the Freedom of Information (Jersey) Law 2011 is applied. 

In response to question 3; Whilst we do not collect data on individual companies, we can provide an aggregated split of dispute resolutions by landlords and tenants. In the year of 2025 to date (October), the outcomes are as follows: 

• 15.2% in favour of landlords 
• 10.9% in favour of tenants 
• 73.9% split between both parties 
  

In response to question 4, The Scheduled Public Authority does not hold any formal policy or position regarding the fairness of these practices or trends. 

​Article applied

Article 3 - Meaning of “information held by a public authority” 

For the purposes of this Law, information is held by a public authority if – 

(a)     it is held by the authority, otherwise than on behalf of another person; or 

(b)     it is held by another person on behalf of the authority. ​​