ECPR solution

​​Request 770676661

For your current ePCR solution, please provide the following:

1. Supplier & Contract Details 

• Name of the current supplier. 

• Contract reference number (where applicable). 

• Contract start date, initial end date, and all extension options available. 

• Whether any extensions have already been exercised, and the updated end date. 

• Total contract value, including any exercised extensions. 

• Annual contract value or recurring annual charges. • Pricing model used (e.g., per-user licence, per-device licence, per-incident, enterprise licence). 

• Volume metrics underpinning the contract (e.g., number of operational staff, number of devices, number of ePCR submissions per year).

Please confirm whether the contract includes the following, and if so, provide details:

2. Software & Support 

• 1st/2nd/3rd line support model, including operating hours and SLAs 

• Hosting, cloud infrastructure or on-premise components included 

• Application updates & release management 

• Uptime requirements / contractual service levels

3. Hardware & Device Support (if applicable) 

• Supply, warranty, or lifecycle management for tablets or mobile devices 

• Mobile Device Management (MDM) solution included • Whether rugged cases, vehicle docking, or peripheral hardware is included

4. Vehicle Installation & Equipment Support 

• Installation/fitting of ePCR-related hardware in vehicles 

• Ongoing maintenance of any vehicle-mounted equipment 

• Whether installation was carried out directly by the supplier or subcontracted

5. Mobile Network & Connectivity 

• Mobile network providers used for ePCR operation (e.g., EE, O2, Vodafone, multi-SIM, roaming SIMs) 

• Whether mobile network services are included in the contract or procured separately 

• Any bandwidth management, APN, or private network arrangements

6. For your current ePCR solution, please provide: 

• A copy of the signed contract, including all schedules, appendices and specifications 

• Copies of any contract variations or change control notices (CCNs) relating to:

• ​functional scope
• licensing or cost changes
• hardware refreshes
  
• service level changes

• Any documented cost-of-change assumptions used during the procurement or contract negotiation phase.

For the procurement that led to your current ePCR system, please provide:

7.1. Procurement Route 

• Procurement route used (Open, Restricted, Framework, Direct Award, Further Competition). 

• If a framework was used, please confirm the framework name, lot and call-off reference.

7.2. Tender Documentation 

• Full technical specification and requirements used during tendering. 

• Any annexes, security or hosting requirements, functional requirements, user stories, or evaluation guidance. 

• Any pre-market engagement documents (PIN, soft-market testing materials) where held.

7.3. Evaluation Outcomes 

• List of all bidders. 

• Full evaluation criteria and weighting breakdown. 

• Scoring summary for all bidders, including:

• Technical score
• Commercial score
• Overall score

• Evaluator comments or narrative assessment notes.

Clarification request

Please could the requestor confirm that their use of the acronym ‘ePCR’ refers to electronic Patient Care Record / Reporting solutions utilised within Ambulance Services?

Clarification response

I can confirm that the acronym “ePCR” in my request refers to electronic Patient Care Record / reporting solutions used within Ambulance Services.

Response

1

Information can be found in the contract, attached below. Redactions have been made in consideration of Freedom of Information legislation to protect the privacy of individuals, and to protect the commercial interests of the Government of Jersey and / or others from prejudicial impact. Redactions have been colour coded for ease of reference, as follows:

Yellow Personal Information, including signatures – Article 25 of the Freedom of Information (Jersey) Law 2011

Green Commercial Interests – Article 33 of the Freedom of Information (Jersey) Law 2011

The model is a fixed-price agreement with indexation. The contract value is considered to be commercially sensitive, and Article 33 of the Freedom of Information (Jersey) Law 2011 has been applied.

Information on any volume metrics underpinning the contract cannot be identified from the records held. Therefore, Article 3 of the Freedom of Information (Jersey) Law 2011 applies.

2

Software and support inclusions are detailed in the contract.

3

Information on hardware and device support inclusions can be found in the contract. No details of mobile device management are provided in the contract.

Rugged cases and docking stations are included in the contract, though rugged cases are not explicitly itemised.

4

Equipment support, maintenance and installation inclusions are detailed in the contract; vehicle installation was not ordered as part of the contract with the supplier.

5

Nothing is specified in the contract regarding network providers or services. Jersey’s telecommunications network is distinct from that of the U.K., with local providers.

6

No records have been identified denoting any contract variations or change control notices from the original contract.

No information is available on any cost-of-change assumptions from procurement / contract negotiation.

7

Procurement was by direct award. There were no competing tenders; no tender documentation, evaluation or scoring is available. Therefore, Article 3 of the Freedom of Information (Jersey) Law applies.

As a self-governing jurisdiction, Jersey’s hospital facilities sit outside of the NHS, and Health and Care Jersey is not required to comply with NHS Frameworks or models.

Articles applied

Article 3 Meaning of “information held by a public authority” 

For the purposes of this Law, information is held by a public authority if – 

(a) it is held by the authority, otherwise than on behalf of another person; or 

(b) it is held by another person on behalf of the authority.

Article 25 Personal information 

(1) Information is absolutely exempt information if it constitutes personal data of which the applicant is the data subject as defined in the Data Protection (Jersey) Law 2005. 

(2) Information is absolutely exempt information if – 

(a) it constitutes personal data of which the applicant is not the data subject as defined in the Data Protection (Jersey) Law 2018;​ and 

(b) its supply to a member of the public would contravene any of the data protection principles, as defined in that Law. 

Article 33 Commercial interests 

Information is qualified exempt information if – 

(a) it constitutes a trade secret; or 

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Public Interest Test

Article 33 is a qualified exemption and as such, Health and Care Jersey (HCJ) has conducted a prejudice test as required by law. When responding to requests of this nature, HCJ has to balance the public interest with the impact that disclosing this information would, or would be likely to, have upon the organisation and / or third parties. Whilst it may be in the public interest to understand the costs of contracting services, protecting the commercial interests of HCJ is an essential component in controlling public finances, which in itself is in the public interest.

It has been concluded that disclosing details of the contractual service arrangements - including itemised costs, contract values, and details relating to insurance and indemnity coverage - is likely to prejudice the commercial interests of HCJ and / or the provider. When considering the application of this exemption, HCJ has determined that whilst it is in the public interest to disclose information, this is outweighed by the necessity to limit any impact on the commercial interests of HCJ and third parties in future contract negotiations, and as such, Article 33 has been applied.