Revenue Jersey spending on commmunications

​​Request ​​830970415

Please can you provide the following: 

1. How much money does Revenue Jersey spend on communicating via letters in the post for the following: 

(a) Administering and collecting personal income tax, corporate income tax, goods and services tax and land transaction 

(b) Tax overpayment refunds specifically 

(c) Collecting social security contributions 

(d) Collecting long-term care contributions 

(e) Helping and encouraging people to get their taxes and contributions right 

(f) Dealing with those who choose to evade their responsibilities 

(g) Ensuring that Jersey's international tax exchange agreements are properly administered 

(h) The total cost of doing so for all of the above 

2. How many people does Revenue Jersey employ to handle organising the letters? 

3. What salary are these staff on? 

4. How much does Revenue Jersey spend on the following for all its communications sent via letters in the post: 

(a) Paper 

(b) Printer ink 

(c) Envelopes 

(d) Stamps 

5. If Revenue Jersey outsources this manual work, please can you provide the following: 

(a) The name/s of the company/companies it outsources this to 

(b) The monthly, quarterly or annual amount that it pays for this service

Response

1.a,b,d,e,f,g

Revenue Jersey does not hold the requested information in the format specified, Article 3 of the Freedom of Information (Jersey) Law 2011 applies.

1.c

Spend on collecting social security contributions (provided for the most recent year- 2025 data): £96,129

1.h

Total Costs (provided for the most recent year- 2025 data): £256,569

2,3

Revenue Jersey does not employ any staff specifically to handle the organising of letters.

4.

Revenue Jersey does not hold the requested Data; Article 3 of the Freedom of Information (Jersey) Law 2011 applies.

5.a

Revenue Jersey currently outsources all of its “bulk” prints such as: provisional effective rate notifications, paper tax returns and major ad-hoc campaigns (for example, the move to CYB) to Bigwoods.

5.b

This contract is due to be re-tendered shortly. The amount paid for the current service is therefore considered commercially sensitive and Article 33 of the Freedom of Information (Jersey) Law 2011 has been applied.

Articles applied

Article 3 - Meaning of “information held by a public authority”

For the purposes of this Law, information is held by a public authority if –

(a) it is held by the authority, otherwise than on behalf of another person; or

(b) it is held by another person on behalf of the authority.

Article 33 - Commercial interests

Information is qualified exempt information if –

(a) it constitutes a trade secret; or

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Public Interest Test

Factors favouring disclosure:

Transparency over how public funds are spent and whether value for money is obtained.

Public reassurance that the police operate efficiently, ethically, and deliver value for money.

Revealing contract values helps demonstrate that procurement decisions are responsible and competitive, ensuring efficient spending of public money.

Factors against disclosure:

Disclosure of the commercial arrangement with current providers would prejudice the Government’s ability to secure best value in future commercial negotiations with alternative providers.

The release of this information would be likely to prejudice the commercial interests of both the Government of Jersey and the third parties concerned. Disclosure could undermine the Government’s ability to secure best value in future commercial negotiations or procurements and could place suppliers or partners at a competitive disadvantage.

Having considered the public interest, the scheduled public authority has determined that while there is a general interest in transparency and accountability regarding the use of public funds, this is outweighed by the need to protect commercially sensitive information and maintain the Government’s ability to negotiate effectively on behalf of the public.

Accordingly, the requested cost information is withheld under Article 33(b) of the Freedom of Information (Jersey) Law 2011.