People redirected from A&E triage in 2025People redirected from A&E triage in 2025
Produced by the Freedom of Information officeAuthored by Health and Care Jersey and published on
02 June 2026.Prepared internally, no external costs.
Request 836423048
I would like to find out how many people were redirected from A&E triage in 2025, to JDOC, GP, etc. Or made to pay for things that aren’t an Accident or Emergency.
Response
It is not possible to identify data on the number of people redirected or turned away from the Emergency Department (ED) at the point of triage during 2025, as there is no ability within the ED dataset to capture where a patient was redirected at triage rather than receiving care through ED.
Records are held for ED attendances categorised as ‘Primary Care’, which identify cases where care / treatment was provided in ED when it was considered that the presenting complaint could have been managed through Primary Care services. Monthly data for ED attendances categorised as ‘Primary Care’ in 2025 are detailed in the table, though the category field is not mandatory and is not consistently populated. As such, the figures may represent a minimum value.
Month
| Number of ED attendances recorded as ‘Primary Care’
| Percentage of ED attendances recorded as ‘Primary Care’
|
January 2025
| 1,248
| 34.44%
|
February 2025
| 967
| 29.85%
|
March 2025
| 1,237
| 34.03%
|
April 2025
| 1,068
| 31.16%
|
May 2025
| 1,174
| 31.14%
|
June 2025
| 1,260
| 31.90%
|
July 2025
| 1,030
| 25.33%
|
August 2025
| 604
| 15.23%
|
September 2025
| 290
| 7.71%
|
October 2025
| 155
| 4.21%
|
November 2025
| 263
| 7.86%
|
Records for charges raised by the Patient Finance Team on behalf of Health and Care Jersey have been reviewed; no records have been identified for any activity directly related to treatment received within the Accident and Emergency Department prior to the ‘Eligibility to Funded Healthcare’ policy change on 13 April 2026.
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