Unreconciled payments

​​​​Request ​844082811

Can you please provide the figures for the amount of funds currently held as unreconciled payments received from members of the public in respect of social security class 1 and 2, income tax, ITIS and GST.

Can you provide the breakdown from past 3 years and current balance. Can you also include monetary value and number of individuals/entities.

Clarification Requested:

Please could we ask you to confirm what is meant by ‘Unreconciled Payments’?

Clarification Received:

When people make payments to the government via bank transfer, the funds need to be allocated to the correct account. Invariably there will be payments made that either don’t have the correct reference or simply don’t get allocated and I assume will be sat in a suspense account internally awaiting allocation.

So my question is:

How many payments are left unallocated in each of the revenue types: social, ITIS and income tax

Response

For the period 1st June 2023 to date, the only unreconciled payments for Social Security Contributions and Income Tax relate to June 2026 and are therefore ‘current’ and being worked on by the team.

The is one payment relating to May 2026 for ITIS which is yet to be allocated.​

​​Table 1. Amount in pounds and number of items unallocated in each bank account.

When it is not possible to allocate payments due to an insufficient / incorrect reference, the customer is contacted and if this is not possible, then the bank would be contacted for more information. If a payment cannot be allocated after 30 days, it is returned to the customer’s bank account.

For the same period, there is one item held in a suspense account relating to GST (shown below), which represents one payment to Customs where it has not been possible to contact the payee as their address is no longer valid.

£2,875.00 (rounded to the nearest £)