Mental health crisis access for deaf and hard of hearingMental health crisis access for deaf and hard of hearing
Produced by Health and Care JerseyAuthored by Health and Care Jersey and published on
17 April 2026.Prepared internally, no external costs.
Request 806687704
https://www.gov.je/Health/Mental/pages/adult.aspx
Get urgent help in a mental health crisis
If you need urgent help, call us on +44 (0) 1534 445290.
24 hours a day, 7 days a week.
For those who are deaf or very hard of hearing, and are unable to use a telephone, what alternative means (text / email) are there to call the crisis centre? Or is this particular service restricted to those with good hearing?
Response
For British Sign Language (BSL) users, SignVideo can be used to make and receive calls and to attend face-to-face meetings with an interpreter. A link to the SignVideo service is provided on the webpage referenced.
Contact via email is also supported.
If a person is already known to mental health services, a direct contact number can be provided for text messaging.
The Crisis and Assessment Team are currently exploring the option of using Relay UK.
gov.je