HCJ Subject Access Request Data as at July 2026

Request 861199672​

Under the Freedom of Information (Jersey) Law 2011, please provide the following information concerning Subject Access Requests handled by Health and Care Jersey.

Unless otherwise stated, the requested period is 1 January 2026 to 31 July 2026.

Please provide the information broken down by calendar month where requested.
1.   The number of Subject Access Requests received by Health and Care Jersey during each month from January to July 2026.

2.   The number of Subject Access Requests completed during each month from January to July 2026.

3. The mean, mode and median completion time, in calendar days, for Subject Access Requests completed during each month from January to July 2026.

4. The number of Subject Access Requests completed during each month within the following time periods:

a. 0–28 calendar days;
b. 29–56 calendar days;
c. 57–84 calendar days; and
d. more than 84 calendar days.

5. The shortest completion time, in calendar days, for any Subject Access Request completed during 2026.

6. The longest completion time, in calendar days, for any Subject Access Request completed during 2026. Please exclude requests that remain outstanding.

7. The established staffing level and actual staffing level, expressed as full-time equivalent posts, for the team responsible for coordinating or processing Health and Care Jersey Subject Access Requests during each month from January to July 2026.

8. The total number of working days lost to sickness absence within that team during each month from January to July 2026.

9. The total number of working days taken as annual leave within that team during each month from January to July 2026.

10. Please provide copies of any monthly performance reports, dashboards or other management information already held that record:
a. Subject Access Request volumes;
b. outstanding or overdue requests;
c. completion times;
d. staffing capacity; or
e. staffing pressures.

11. As at the date this Freedom of Information request is answered, the number of Health and Care Jersey Subject Access Requests that have remained outstanding for more than 84 calendar days, irrespective of the year in which they were originally received.

12. The age, in calendar days, of the oldest currently outstanding Health and Care Jersey Subject Access Request.

13. The longest completion time, in calendar days, for any Health and Care Jersey Subject Access Request completed during 2025.

Response

1

 
2

 
3
The mean average response time for each month has been calculated. Median and mode average response times are not routinely recorded for Subject Access Requests (SARs), nor is this analysis performed, as these are not employed as performance measures in this area.

 
4

 
5
The shortest response time for a SAR received in 2026 was 0 days, i.e. the SAR was disclosed on the day that it was received.

6
The longest response time for a SAR received in 2026 was 162 days.

7

The Health and Care Jersey (HCJ) Information Governance (IG) team consists of:

• Information Governance Manager
• Information Governance Officer
• Freedom of Information Officer
• Information Management Officer
• Information Governance BSOs – 3 FTEs
  

One Officer from within the HCJ IG team has been absent from the team for the whole period (January to July 2026).

8
There has been 10 days of sickness absence for the HCJ IG team between January and July 2026 (inclusive).

To break this figure down by month would risk impacting on the privacy of the employees, and as such, the figure for the 7-month period has been provided. Article 25 of the Freedom of Information (Jersey) Law 2011 has been applied.

9

10
Assurance reports produced in 2026 are provided below:

HCJ Information Governance Assurance Report​

Redacted HCJ Information Governance Quarter 1 and Quarter 2 Report​​

The 2026 Q1 and Q2 report has been redacted to protect the privacy of complainants and patients. Therefore, Article 25 [Personal Information] of the Freedom of Information (Jersey) Law 2011 has been applied.

Reports for prior years have been published within the Department's annual Quality Accounts and in HCJ Advisory Board Papers:

HCJ Advisory Board Papers:

HCJ IG Annual Report 2025

HCJ Advisory Board - Part A Meeting Papers - 25 Sept 2025 – p100

HCJ Advisory Board - Part A Meeting Papers - 27 Nov 2025 – page 56

Quality Accounts:

HCS Quality Account 2023 – page 152

Health and Care Jersey Quality Account 2024 – page 167

HCJ Advisory Board Part A Quality Account 2025 draft WIP.pdf – page 125

Article 23 of the Freedom of Information (Jersey) Law 2011 has been applied in respect of information available elsewhere.

11 to 13
45 SARs have remained outstanding for more than 84 calendar days; the oldest request remaining live is 512 days and the longest completion time is 259 days. These figures are irrespective of when the request was received.

Please note that Subject Access Requests (SARs) may remain outstanding for reasons other than delays in responding to the SAR.

Examples include:

• the identity of the applicant has not yet been verified
• the applicant's authority to access the requested information has not yet been verified, particularly where the request relates to records concerning another individual
• the consent of the data subject, where required, has not been received
• further clarification is required to determine the scope of the request, and this has not yet been provided
• attempts to contact the applicant have been unsuccessful
• insufficient information has been provided to enable the request to be processed
• arrangements for the collection or delivery of the requested information have not yet been completed
• appropriate support arrangements for disclosure have not yet been agreed or implemented. this may arise where the requested records contain information that could cause significant distress or harm to the applicant if disclosed without appropriate support, such as certain mental health records or other sensitive health information
• requests may be subject to dispute or regulatory oversight and therefore have remained open until resolution or case closure 

​Articles applied

Article 23 Information accessible to applicant by other means

(1) Information is absolutely exempt information if it is reasonably available to the applicant, otherwise than under this Law, whether or not free of charge.

(2) A scheduled public authority that refuses an application for information on this ground must make reasonable efforts to inform the applicant where the applicant may obtain the information.

Article 25 Personal information

(1 Information is absolutely exempt information if it constitutes personal data of which the applicant is the data subject as defined in the Data Protection (Jersey) Law 2005.

(2) Information is absolutely exempt information if –

(a) it constitutes personal data of which the applicant is not the data subject as defined in the Data Protection (Jersey) Law 2018; and

(b) its supply to a member of the public would contravene any of the data protection principles, as defined in that Law​