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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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£100 Spend Local Card

Whether it’s putting the money towards a meal out, something for your home, buying a membership,  getting your haircut or booking a personal training session, you will be able to treat yourself on-island as often as you like until the balance runs out or until the deadline of Saturday 31 October, when the balance will expire and any remaining money returned to Government.

If you've not received your card

All £100 Spend Local Cards have been distributed by Jersey Post.

If you or a member of your household haven't received your Spend Local Card yet, use our online form to request a new card. Once we receive your form we will check your address details and that you're eligible to receive a card.

If you're eligible to receive a card, it'll arrive within 7 working days and you have until 31 October to spend the £100 balance.

Request a new Spend Local Card

Activate your card

Go to gov.je/spendlocalactivate and enter your 16 digit card number or call 0800 735 0044 and follow the instructions.

How to use your card

You’ll receive instructions in the accompanying letter that comes with your card. For added security, you’ll need to follow these simple instructions in order to activate your card and retrieve your PIN number.

Where you can use your card

You’ll be able to spend your card with any local business in Jersey that accepts Mastercard PDQ payments face-to-face or over the phone.

You can spend in multiple locations on island and in any amount, up to the balance of the card. Your card can also be used to purchase higher value goods or services and you can simply pay the difference with another card or cash.

The card is restricted to Jersey and will not work off-island or online.

Charity

Spend Local Cards can't be given away, however Islanders can support someone who has trouble using the card, and parents will be able to support their child with their own purchases.

As the Spend Local Cards can't be given away, they can't be passed on to charities. However, they can be used to purchase items or services that charities either need or could use.

Restrictions and limits

You can use your £100 Spend Local Card anywhere apart from:

  • outside of Jersey
  • online
  • gambling and betting establishments
  • businesses who do not accept Mastercard payment
  • Government of Jersey departments, with the exception of Government run sport centres and education facilities

Giving the card away

Many Islanders will already be helping family members or elderly residents with their financial and banking transactions and this scheme is no different.  Islanders can support someone who has needs help activating or using the Spend Local card to make purchases.

Parents will need to support younger children with their purchases. 

Islanders who cannot leave their homes to use their cards, can spend the card with any local businesses that can accept Mastercard payments over the phone.

Once spent, Islanders should keep hold of their card and not give it away, as at some point in the future, the balance on the cards may be topped up.

Using the card online

In order to make sure Islanders spend their cards on-island we had to restrict them in some way, which means the cards cannot be used online.  However, cards can be used in person or over the phone with local businesses who accept payments over the phone. 

In addition to the Spend Local cards there are more fiscal stimulus elements on the way, such as the proposed 2% reduction in employee Social Security contributions, which, once approved, will provide further stimulus and increase the take home pay of 50,000+ employees from October to the end of June 2021.  Islanders will then be free to spend this extra money with any business on any item including online.  We will know next week if the States have agreed this.

You can’t use the £100 Spend Local Card to withdraw cash at an ATM.

Students

If you’re a student and were registered with Customer and Local Services on or before the 30 June 2020, then your card will be sent to your Jersey address.

If you’re off island, and not returning before the end of October, a member of your household can send the card over to you for use over the phone, as long as the business is in Jersey and accepts Mastercard payments over the phone.

Tax and Income Support

The £100 Spend Local Card will not affect any benefit payments and does not need to be declared to tax.

Lost, stolen and damaged cards

If your £100 Spend Local Card is lost or stolen, contact 0800 735 0044 immediately to prevent any fraudulent activity – you’ll need a copy of your 16 digit card number. If you don’t have a copy of your 16 digit card number, call Customer and Local Services on +44 (0) 1534 444444, Monday to Friday, 8.30am to 5pm.

We have used address data from across government to send £100 Spend Local cards to what we believe is the most up to date address for Islanders.  However, given the number of people who move address every year, we know that some cards will go to old addresses.  If a card arrives at your address that is not for you – please put the card back in the post with ‘return to sender’.  If you give us a call on 444444 we will freeze the card and reissue once we have the correct new address.

Future schemes

There may be an additional top-up payment at some point in the future, however this is not yet decided. For this reason, we are asking Islanders to keep hold of their cards once they’ve spent the balance.

Advice for businesses

You can now download our business guide that will help you and your staff have a better understanding of the scheme and also help you answer customer queries and questions.

As long as your business has the facilities to accept Mastercard payments you don’t need to do anything. However, you may wish to consider marketing or special offers to promote your business and encourage Islanders to spend their £100 with you.

The items below can be downloaded, printed out and put on display in your business to raise awareness to your customers that you are accepting the Spend Local card – you can also use the guide to brief your staff:

Accepted here Spend Local card promotional image for social media

Support us Spend Local card promotional image for social media

A3 £100 Spend Local Card promotional poster

Point of sale – A5 flyer to help customers

Spend Local Guide for Businesses

If your business doesn’t currently have a card reader or card reading terminal, you’ll need to get one to take part in £100 Spend Local Card scheme.

There are a number of card payment solutions that can be quickly and easily set up. If you’re not sure how to develop your business in this way, please seek professional support.  

Purchasing UK vouchers / gift cards

The £100 Spend Local cards aim to stimulate the local economy during the months of September and October. To maximise the impact, increase confidence and deliver the intent of this initiative, customers can only spend on-island for locally provided products and services. 

Some business currently sell gift-cards which can be used with online or off-island businesses (Amazon, Itunes, Xbox, PS4 etc.).  Islanders purchasing online / off-island gift cards will not boost the local economy and therefore businesses should not allow purchases of online / off-island gift-cards with the £100 Spend Local card.

We are hopeful that all businesses will support this request however should it become apparent that businesses are ignoring this request and allowing these types of gift cards to be bought with the Spend Local Card then we can block the business from being able to accept the Spend Local Card for all transactions.

£100 Spend Local Scheme principles

Non statutory scheme

Spend Local is a non-statutory scheme (“the scheme”) controlled by the Treasury Minister (“the Minister”). It is administered on the Minister’s behalf by the Customer and Local Services Department (“CLS”).

As a non-statutory scheme the Minister’s decisions on eligibility and administration are final and there is no right to appeal. The scheme may be amended, withdrawn or cancelled by the Minister without notice and at any time. Complaints over administration will be handled by CLS in line with existing Government of Jersey Customer Feedback Policy.

Eligibility for scheme

To receive payments under the scheme, a person must be resident in Jersey on 30 June 2020 and registered with Customer and Local Services. Children resident and born up until the 31 August will also receive a card. Children aged under 16 on the 31 August will receive a Child’s Spend Local card.

Islanders who are studying out of the Island but normally resident in Jersey are eligible for a card - it will be sent to their on-island home address. 

The adult cards say Spend Local Card, and the child card says Child Spend Local. Both cards work exactly the same. The only difference is that the child card has an expiry date on the card 10/20 and the adult card 10/22. In both cases the balance will expire on 31 October 2020.

Opting out

It is hoped that all Islanders will take part in the scheme to support local businesses.

However, if you do not want to use the card you may return the card to Customer and Local Services in La Motte Street.  Mark the envelope “opt out”.

Payment under scheme and further principles

Payment is made in the form of a pre-paid Mastercard issued to Jersey residents based on address information held by Customer and Local Services.

Many Islanders will already be helping family members or elderly residents with their financial and banking transactions and this scheme is no different.  Islanders can support someone who has needs help activating or using the Spend Local card to make purchases.

Parents will need to support younger children with their purchases. 

Islanders who cannot leave their homes to use their cards, can spend the card with any local businesses that can accept Mastercard payments over the phone. Once spent, Islanders should keep hold of their card and not give it away, as at some point in the future, the Minister may decide to make further payments to the card.

The balance of the pre-paid card must be spent with businesses in Jersey. Payments cannot be made online but can be taken over the phone. CLS may adjust the restrictions imposed on the pre-paid card (eg the card cannot be used for gambling) at any time.

The balance will automatically expire if not spent by 31 October 2020. Any balance remaining after 31 October 2020 will be returned to Government.

Additional principles for merchants

The £100 Spend Local cards aim to stimulate the local economy during the months of September and October.  To maximise the impact, increase confidence and deliver the intent of this initiative, customers can only spend on-island for locally provided products and services. 

Some business currently sell gift-cards which can be used with online or off-island businesses (Amazon, Itunes, Xbox, PS4 etc.).  Islanders purchasing online / off-island gift cards will not boost the local economy and therefore businesses should not allow purchases of online / off-island gift-cards with the £100 Spend Local card.

The Minister expects that all businesses will support this request however should it become apparent that businesses are ignoring this request and allowing these types of gift cards to be bought with the Spend Local Card then the Minister can block the business from being able to accept the Spend Local Card for all transactions.

Multiple card transactions

Merchants are able to accept multiple cards towards a high value purchase. If merchants are concerned about potential suspicious activity, they should contact Customer and Local Services fraud line on 0800 735 1111, or 444444 or email spendlocal@gov.je.

Refunds

If a product or service purchase initially paid for with the card is to be refunded, the merchant can follow their own internal procedures about how to issue that refund (eg credit note or card refund).  If refunded onto the pre-paid card, it should be noted that the balance will expire and returned to Government of Jersey if not spent by 31 October 2020.

PIN number

On first use of the card, the cardholder will be required to use their PIN number. They will have received this when activating. They will also be required to use this on subsequent transactions over £45 or after more than five smaller transactions for security purposes.   

Updates to Terms and Conditions

The Minister retains the right to amend, withdraw or alter the terms of the Spend Local scheme, including the rules about where the payment card may be used. CLS officers may vary these conditions on the Minister’s behalf. To promote good customer service the Minister will arrange for updated T&Cs to be published on gov.je but reference to any existing, outdated or updated T&Cs does not affect the Minister’s right to amend, withdraw or alter the scheme.

Government of Jersey Prepaid Mastercard Terms and Conditions

Privacy notice: £100 Spend Local

If you are locally resident and registered with Social Security / Control of Housing and Work Law on 30 June 2020 you are eligible* to receive the £100 spend local payment as part of the fiscal stimulus package agreed by the Minister for Treasury and Resources. 

This is to assist local businesses manage the impact of Covid-19 and so assist economic recovery.

*further groups may become eligible over time

More information can be found in the Ministerial Decision MD-TR-2020-0090. This Ministerial Decision and Article 15(3) of the Public Finances (Jersey) Law form the legal basis for us processing your personal data in the manner described below.

The condition of processing from the Data Protection (Jersey) Law 2018 is:

(i) Schedule 2, Part 1, Paragraph (4) of the Law, which permits the processing of personal data by public authorities, when performing public functions and
(ii) General Data Protection Regulation (GDPR) is Article 6(1)(e) where the processing is necessary for the performance of a task carried out in the public interest.

The £100 payment is being provided as a prepaid debit card posted to your home. In order to check we have the most up to date address for you, Customer and Local Services (CLS) have received limited personal data from Revenue Jersey, Health and Community Services (HCS) and Children Young People and Skills (CYPES) so that we can validate the addresses we hold.

This data received is your name, address, date of birth, unique identifier used by that department, and social security number where held.

Revenue Jersey and HCS have also indicated when the address was last updated in their records. The data provided by CYPES is children’s data, but in addition they have provided the name and address of a parent / guardian who lives with the child and the relationship between that person and the child.

In order to produce a card specifically for you, your name, address, date of birth and social security number have been shared with Prepaid Financial Services Ltd (PFS). They will oversee card production, distribution and spend administration on behalf of the Government of Jersey.

PFS is a UK based company regulated by the Jersey Financial Services Commission to operate in Jersey. The Government of Jersey has entered into a data sharing agreement with PFS to cover safe and legal sharing of your personal data.

PFS is accredited under the Cyber Essentials Scheme, and is the holder of the Kyte Certificate of Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

PFS will share your name, address, date of birth and social security number with Thames Card Technology Ltd for the purpose of card production, and distribution.

The data passed to Thames Card Technology Ltd from PFS is covered by a data processing agreement between them.

Data stored by PFS and Thames Card Technology Ltd is held on secure encrypted servers based in the UK. This data will not be accessed from outside of the European Economic Area. Neither of these companies will use your data for anything other than providing you with a prepaid card under this scheme. They will not share your data onwards and will delete the data when business need is concluded.

The email address you provide when you validate your card on line may be used to provide you with information relevant to the scheme.

Data on where you spend your £100 will be held by PFS as part of routine prepaid card administration and processing, and this data will include personal data. Limited and named individuals at CLS will have access to this data, including personal data in order to identify which industry sectors in Jersey the money has been spent in. This is to assist the Government of Jersey in future decision making regarding the economy. Analysis of individual spending profiles will be used solely for this reason and any reports will be anonymised. There will be no monitoring of spending habits on a personal level. Statistics Jersey may also have access to this anonymised data.

The Government of Jersey and PFS are each controllers of the personal data shared for the purpose of this scheme. For further information on how PFS process your data please see:

Prepaid Financial Services privacy policy    


Automatic decision making is used in determining your eligibility for a card. This involves your name and address being run against the eligibility criteria for the scheme held in the social security system. The card is then automatically issued to those who are identified. Those people who do not receive a card are invited to apply on line whereby a manual check of their eligibility will be performed. 

Data entered into the on line form is processed on behalf of the Government of Jersey by Granicus-Firmstep-Limited. The Government has an agreement with Granicus which includes data privacy. For more information go to:

Granicus privacy policy      


If you make an online application, the Government of Jersey may use the data you provide to update its records including your residency.

Data held by CLS in the administration of this scheme will be held until all relevant audits have been performed after the scheme has concluded. It will then be deleted.

To find out more on how we manage your personal data please see our Privacy Policy where you will find information on how to exercise your rights as a data subject including your right to object to decisions made by automatic processing. 

If you have any questions or concerns regarding the use of your personal data, the Data Protection Officer for the Government of Jersey can be contacted at dpo@gov.je.

You can contact the Jersey Office of the Information Commissioner by:

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