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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Protecting yourself and others from coronavirus

Everyone is strongly encouraged to follow these Public Health measures.

Wash your hands

Washing your hands with soap and water for at least 20 seconds, or using hand sanitiser (with 60 to70% alcohol content) when soap and water are not available, regularly throughout the day will reduce the risk of catching or passing on the virus.

To help break the chain of transmission of COVID-19, you should wash your hands at the following times:

  • when you blow your nose, cough or sneeze
  • before leaving your home
  • after visiting a public space, including public transportation, shops and places of worship
  • after touching surfaces outside of the home, including money
  • before, during and after caring for a sick person
  • before and after eating
  • after touching or hugging someone from outside your household
  • each time you return home, after being out.

Do not touch your face, eyes, nose or mouth unless you have washed hands or used sanitiser.

Catch coughs and sneezes in a tissue

Catch your cough or sneeze in a tissue, bin it and wash your hands. If you don't have a tissue, cough into your elbow and avoid touching your face.

Clean and disinfect objects and surfaces

Clean and disinfect objects and surfaces, especially toilet facilities. Assume all surfaces are potentially infectious unless you are certain they have just been disinfected.

Wear a mask or mouth and nose covering

Masks and mouth and nose coverings are strongly advised, especially in enclosed public spaces such as shops and on public transport (for staff and customers).

A mask is not a substitute for strict physical distancing or good hand and respiratory hygiene. 

Masks or nose and mouth coverings should not be used by children younger than 2 years or anyone who has trouble breathing or who would not be able to remove the mask themselves.

Guidance on wearing a mask or mouth and nose covering

Physical distancing

You should maintain a physical distance of 1 metre from anyone you don't live with.

It's important everyone is able to enjoy social interaction, but while maintaining a 1 metre physical distance, to limit spread and to protect more Islanders at higher risk. Anyone can catch COVID-19 and anyone can spread it.

Call the helpline if you have flu-like symptoms

If you have flu-like symptoms, stay or go home immediately and call the Helpline on +44 (0) 1534 445566.

Shielding people at higher risk from coronavirus

For people with certain medical conditions, and for older people, there are additional risks if they become infected with COVID-19.

In light of the current very low levels of COVID-19 in Jersey, if you're at moderate risk (vulnerable) you are encouraged to return to your routine where it is safe to do so, but to be especially cautious to follow key public health messages. If it is not possible for you to work from home, you are encouraged to return to your work place, if it has been agreed with your employer that this can be done safely.

If you are at high risk (extremely vulnerable) you can undertake outdoor leisure or recreational activities as long as you can physically distance from those you do not live with, and carefully follow the key public health messages. You should continue to undertake work from home where this is possible but going out to work is currently not recommended, unless for example, you work alone and do not need to take public transport to travel to your work place. 

Shielding those at higher risk from coronavirus

Islanders in doubt about their individual situation should get advice from a health professional.


Coronavirus helpline

If you think you may have symptoms of coronavirus, immediately isolate yourself and everyone in your household at home. Call the helpline on +44 (0)1534 445566.

Emergencies only

For emergencies only, including difficulty breathing call 999.

Families in need of help

For families in need of help, call the Children and Families Hub on +44 (0) 1534 519000

Youth Enquiry Service

For young people up to 25 years old, call 0800 735010

Support services

Directory of support services available to all Islanders

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