14 November 2025
Following an announcement by Blue Islands, all future services by the airline have been cancelled.
- All affected passengers should immediately refer to any travel insurance policies or credit card cover that they might hold.
- Passengers should identify the nearest and most convenient alternative route with another airline or a ferry operator, and book a new ticket. Customers should note that regulation UK / EU 261 is not applicable in this scenario, nor is ATOL protection.
- We ask Islanders to behave respectfully and considerately towards airline and airport staff, and each other during what may be a distressing time for them.
Loganair rescue fares
Government has been working with Ports of Jersey to implement contingency plans for replacement services. These will begin on Sunday 16 November, with Loganair offering rescue fares for affected passengers. Services will run between Jersey and Guernsey, Exeter, Bristol and Southampton, and between Guernsey and Southampton.
Blue Islands passengers outside Jersey, wishing to return in the next seven days (Friday 14 November – Friday 21 November)
- Passengers should identify the nearest and best travel alternative for themselves (whether by air or sea), and rebook with another provider.
- There are enough spare seats with British Airways and easyJet over the next 72 hours (14-16 November) from London Heathrow and London Gatwick, to transport everyone who had a flight booked back to Jersey from the UK with Blue Islands. Further options exist from London Luton, Birmingham, and Manchester Airports.
- From Sunday 16 November, Loganair will also be providing flights between Jersey and Guernsey, Exeter, Bristol and Southampton.
- Ferry services from Portsmouth with DFDS are available on Saturday 15 November and Monday 17 November.
Blue Islands passengers in Jersey wishing to depart the Island
Customers due to begin their journey with Blue Islands in the next seven days (Friday 14 November – Friday 21 November)
Patients with upcoming UK clinical appointments, and patients already in the UK
The Travel Office in Health and Care Jersey is aware of all confirmed bookings including patients and those people travelling with them, and will contact you directly.
- If you are booked to travel over the weekend (15-16 November), you will be prioritised and contacted as soon as possible. We will be working through bookings in departure order & clinical importance (e.g. actual surgery or treatment planned to take place).
- If you are booked to travel next week, the Travel Office will call you according to your flight schedule by 5pm on Monday 17 November.
If you do not hear from us by the relevant time, please call 01534 442323 or Hospital Switchboard on 01534 442000, who will ensure the Travel Team supports you.
For travel scheduled beyond next week, or if you have general queries, you may also email HSS.TravelService@health.gov.je for further information.
For emergencies only outside of the above hours please contact switchboard on 01534 442000 and ask for the Out of Hours on call.
Please note the usual Travel Office opening hours are 8.30am-5.30pm Monday to Friday and 9am-1pm Saturday.
Support and advice for Blue Islands staff
Members of our team in Employment, Social Security and Housing will be on hand to support Blue Islands employees. Affected individuals can visit our Union Street office, or contact the department on 01534 444444.
A briefing for employees will be held on Monday 17 November at 2pm at Union Street, to give an overview of the support on offer.
Further information is available via:
Islanders at risk of financial hardship because of cancelled bookings
In the first instance, passengers should rebook themselves onto an alternative air or sea service and contact their travel insurance provider.
Support services are available for Islanders who may be concerned about their finances, including Citizens Advice Jersey and the Jersey Consumer Council.
Additional information
Jersey Airport - Blue Islands
Jersey Consumer Council - what are your rights?
Loganair rescue fares
gov.je