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Z690 Hero Motherboard - various models (ASUS) Recall

BrandASUS
Recall date06 Jan 2022
ProductROG Maximus Z690 Hero motherboard - various models
Pack size1
Batch codesPotentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and Serial number starting with MA, MB, and MC.
ProblemMemory capacitor issue that may cause debug error code 53, no post, or motherboard components damage.
Further information

​ASUS have recieved incident reports regarding this product. They have the issue as above involving a potential reversed memory capacitor issue in the production process from one of the production lines. 

If you have this product, contact the seller or ASUS. 

You will need to find your product's serial number. It is on the sticker label on the top side or bottom of the motherboard. The serial number is below the barcode. The serial number may also be on the sticker label on the side of the package box.

ASUS support website https://www.asus.com/us/support/ 

WebsiteASUS Announcement regarding Z690 Hero Issue
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